Stephen Wampler
Bonne Terre,MO
Summary
Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation.
Overview
37
37
years of professional experience
Work History
Franchise Owner
5 Star Pizza LLC
Park Hills, Missouri
04.2010 - Current
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Monitored the performance of General Managers, providing guidance and support when necessary.
Area Supervisor
Hobbs Pizza
Park Hills, Missouri
09.1997 - 03.2010
- Monitored employee performance, providing feedback and coaching as needed.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Responded promptly to any emergency situations that may have arisen during business hours.
General Manager
Hobbs Pizza
Farmington , MO
09.1990 - 08.1997
- Managed all aspects of daily business operations including staffing, scheduling, inventory control and customer service
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Manager in Training
Riverside Pizza
Washington, MO
11.1988 - 08.1990
- Ran day to day operations
- Made product as customer orders came in
- Trained customer service reps to take customer orders and to handle minor customer concerns
- Trained delivery drivers on proper and safe delivery procedures including handling of money and tip reporting
- Counted and reported inventory on a daily basis
- Made nightly cash deposits
Delivery Driver
Domino’s
Farmington , MO
06.1987 - 10.1988
- Received daily delivery instructions and route assignments from dispatch.
- Delivered customers product in a safe and efficient manner
- Cleaned store interior at close to ensure safe and sanitary environment
Education
Associate of Arts - History
Mineral Area College
Park Hills, MO12-1987
Skills
- Operations Management
- Regulatory Compliance
- Budget Administration
- Community Involvement
Timeline
Franchise Owner
5 Star Pizza LLC
04.2010 - Current
Area Supervisor
Hobbs Pizza
09.1997 - 03.2010
General Manager
Hobbs Pizza
09.1990 - 08.1997
Manager in Training
Riverside Pizza
11.1988 - 08.1990
Delivery Driver
Domino’s
06.1987 - 10.1988
Associate of Arts - History
Mineral Area College
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