Stephen Zurla
Phoenixville,PA
Summary
Dynamic General Manager with a track record of managing multimillion-dollar P&L and implementing cost control strategies. Proven ability to enhance customer satisfaction and operational efficiency through innovative menu development and exceptional event execution. Adept at leading cross-functional teams to achieve ambitious site goals and deliver outstanding culinary experiences. Trained Chef with extensive BOH experience in a wide variety of settings.
Overview
2
2
Certifications
17
17
years of professional experience
Work History
General Manager
Guckenheimer @Barclays Bank
Wilmington, DE
11.2023 - Current
- Managing $2M in annual sales including cafe, coffee outlet and catering services.
- Implementation of a new POS system throughout the account. Facilitated training, maintenance and troubleshooting.
- Full oversight of P&L, budgeting, staffing, and scheduling, R&M, safety and compliance
- Facilitated appraisals to highlight strengths and ensure impactful reviews.
- Guided staff teams in achieving exceptional customer service.
- Handled client inquiries swiftly, preserving quality service delivery.
- Worked with cross-functional teams to achieve overall site goals.
- Leveraged communication skills to foster robust relationships with clients.
Executive Chef 2
Sodexo @Glaxo Smith Kline
Collegeville, PA
06.2015 - 11.2023
- Oversight of $4M annual P&L
- Full oversight of the Culinary program of the largest site of a global account.
- Partnered with purchasing manager to control costs and sustain product excellence.
- Created and implemented continuous training initiatives for staff development.
- Planned and developed diverse menus aligned with nutritional guidelines and client preferences.
- Implementation of a new POS system throughout the account and region.
- Ensured compliance with health department regulations.
- Regional Safety Coordinator and Waste "Champion"
Executive Chef
30 Main
Berwyn, Pennsylvania
06.2014 - 06.2015
- Developed seasonal menus reflecting local ingredients and culinary trends.
- Coordinated special events, ensuring seamless execution of catering services.
- Assisted in developing marketing strategies designed to increase restaurant revenue.
Sous Chef
Mile High Steak & Seafood
Glen Mills, Pennsylvania
08.2011 - 06.2014
Sous Chef
Black Lab Bistro
Phoenixville, Pennsylvania
11.2009 - 08.2011
Education
Associate of Arts - Culinary Arts
The Art Institute of Philadelphia
Philadelphia03-2001
Bachelor of Science - Criminal Justice
Shippensburg University of Pennsylvania
Shippensburg, PA05-1999
Skills
- Multimillion-dollar P&L management
- Project planning
- Food safety compliance
- Staff training and development
- Operations oversight
- Mentoring and coaching
- Menu development
- Cost control
- Budget management
Certification
ServSafe Proctor
Timeline
General Manager
Guckenheimer @Barclays Bank
11.2023 - Current
Executive Chef 2
Sodexo @Glaxo Smith Kline
06.2015 - 11.2023
Executive Chef
30 Main
06.2014 - 06.2015
Sous Chef
Mile High Steak & Seafood
08.2011 - 06.2014
Sous Chef
Black Lab Bistro
11.2009 - 08.2011
Associate of Arts - Culinary Arts
The Art Institute of Philadelphia
Bachelor of Science - Criminal Justice
Shippensburg University of Pennsylvania