Stephenie Beck
Cash American Pawn/Pawn King
Peoria,IL
9
years of professional experience
Professional with extensive experience in customer service and financial transactions, prepared for this role. Proven capability in assessing item value, negotiating deals, and managing inventory. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, conflict resolution, and maintaining high standards in all interactions.
Work History
Pawnbroker
4 Months- Processed pawn loans, renewals, and redemptions while maintaining accurate transaction records.
- Evaluated pledged items, verifying condition, authenticity, and resale value for loan offers.
- Handled cash, card payments, and drawer reconciliation with attention to accuracy and security.
- Assisted customers with sales, loan terms, and merchandise questions in a fast-paced retail environment.
- Tagged, priced, and displayed inventory to support organized showroom presentation and product turnover.
- Documented item descriptions, serial numbers, and identification details to support compliance requirements.
- Supported loss prevention by monitoring merchandise, verifying paperwork, and following security protocols.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Customer Service Representative
3 Years 2 Months- Delivered courteous customer support while resolving register, pricing, and transaction issues accurately.
- Assisted customers with product location, promotions, and loyalty program questions promptly.
- Processed cash, card, and mobile payments with strong attention to detail and policy compliance.
- Restocked merchandise, maintained clean sales areas, and supported daily store presentation standards.
- Monitored inventory levels and reported shortages to support timely replenishment and ordering.
- Balanced assigned cash drawer and followed loss-prevention procedures to protect store assets.
- Trained new team members on POS use, customer service expectations, and front-end routines.
- Responded to store issues quickly, coordinating with shift leadership to maintain smooth operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Store Manager
6 Months- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Arranged merchandise displays to showcase new products and promotions. and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolved issues that negatively impact operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members on a regular basis.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Key Holder
4 Years 6 Months- Opened and closed store, securing cash, keys, and alarm systems
- Supervised shift associates, assigned tasks, and maintained floor coverage
- Processed register transactions, balanced cash drawers, and resolved checkout discrepancies
- Trained new team members on customer service, POS use, and store procedures
- Monitored inventory levels, stocked merchandise, and reported supply shortages
- Handled customer concerns promptly, preserving service quality and store standards
- Enforced safety, cleanliness, and loss-prevention procedures throughout shift
- Coordinated daily operations during manager absence, ensuring smooth store performance
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
Pharmacy Technician / Postal Shipment Packer
1 Year 2 Months- Processed prescriptions accurately, verifying patient information, dosage, and drug interactions.
- Prepared prescription orders for pharmacist review, ensuring correct labeling and packaging standards.
- Managed medication inventory, restocking shelves and removing expired stock to maintain compliance.
- Coordinated insurance claims and resolved payment issues with pharmacies, patients, and providers.
- Maintained confidential patient records and updated pharmacy system entries with strong attention to detail.
Education
No Degree - Paralegal Studies
High School Diploma
Skills
Cash handling
Customer interaction
Team collaboration
Price negotiation
Customer relationship management
Loss prevention tactics
Merchandise organization
Sales management
Timeline
Pawnbroker
Cash American Pawn/Pawn King
06.2026 - CurrentRead More
Customer Service Representative
Circle K Convenience Store
02.2023 - 04.2026Read More
Assistant Store Manager
Cititrends
07.2022 - 01.2023Read More
Pharmacy Technician / Postal Shipment Packer
Preck Shop Pharmacy
03.2020 - 05.2021Read More
Key Holder
Hucks Gas Station
07.2017 - 01.2022Read More
Illinois Central College
No Degree from Paralegal Studies
Read More
Illinois Valley Central High School
High School Diploma
Read More