Stephenie Buchanan
Arlington
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sr Ops Admin
FedEx Ground
Arlington
05.2026 - Current
- Achieved streamlined operations by effectively tracking van movements to docks. Improved delivery accuracy through diligent monitoring of vans on the road and those logged out.
- Coordinated with BCs to provide timely updates on drivers' estimated arrival times, enhancing operational efficiency.
- Enhanced logistical efficiency by maintaining comprehensive records of van statuses.
- Executed green sheet data entry using Ease program, ensuring accurate record-keeping.
- Documented call tags in ops-2 program, maintaining comprehensive and organized records for team reference
- Coordinated with BCs and AOs to relay information for clearing the P&D portal.
- Performed logging of local service worksheets using the OPS-2 program. of local service worksheets utilizing OPS-2 program.
Package Handler
FedEx Ground
Arlington
09.2022 - 05.2026
- Monitored and verified package sorting on conveyor belt using systematic scanning processes to maintain accuracy.
- Reviewed and implemented relabeling procedures for packages, following SWAK/Flex side guidelines to enhance sorting efficiency.
- Managed unloading of heavy packages from trailers and van line departments, ensuring compliance with safety protocols.
Concierge/Task List Consultant
Aetna LLC
Arlinton
08.2018 - 05.2026
- Coordinated outreach initiatives to engage members, ensuring timely support for their needs.
- Facilitated member understanding of benefits and insurance options. Served as a personal customer advocate, swiftly addressing inquiries and providing effective resolutions.
- Supported claims review process and communicated outcomes to members to enhance service quality.
- Provided personalized assistance to members by liaising with patient care associates to resolve billing issues and account balances.
- Initiated outbound calls to members, proactively addressing inquiries and fulfilling needs.
- Enabled seamless remote operations to enhance productivity and efficiency
Cashier Assistant
Ross Dress for Less
Arlington
11.2020 - 11.2021
- Guided customers in locating stocked items and provided backup cashiering services, supporting smooth front-line operations.
- Welcomed customers, creating a personable and engaging service experience upon store entry.
- Maintained sales floor cleanliness and organization, enhancing overall customer shopping experience.
Education
Medical Assistant - Studies Included: Phlebotomy, Medical Terminology,
Kaplan College
Clovis, CA02-2006
High School Diploma -
Thomas A. Edison
Fresno, CA05-2002
Skills
- Process optimization
- Organizational skills
- Customer engagement
- Effective team leader
- Team collaboration
- Attention to detail
- Quick learner
Timeline
Sr Ops Admin
FedEx Ground
05.2026 - Current
Package Handler
FedEx Ground
09.2022 - 05.2026
Cashier Assistant
Ross Dress for Less
11.2020 - 11.2021
Concierge/Task List Consultant
Aetna LLC
08.2018 - 05.2026
Medical Assistant - Studies Included: Phlebotomy, Medical Terminology,
Kaplan College
High School Diploma -
Thomas A. Edison