Stephenie Carranza
Panama City,FL
Summary
Detail-oriented known for exceptional customer focus and effective problem-solving skills. Experience in managing client interactions and improving service efficiency to support business objectives.
Overview
4
4
years of professional experience
Work History
Insurance Agent
Freeway Insurance
Panama City, FL
08.2024 - 06.2025
- Assisted clients in selecting appropriate insurance policies to meet their needs
- Processed policy applications and renewals accurately and efficiently
- Educated customers on coverage options and benefits of various insurance products
- Maintained detailed records of customer interactions and transactions
- Collaborated with team members to streamline workflow and improve customer service
Leasing Agent
Hallmark Management
Panama City, FL
03.2021 - 08.2024
- Conducted property showings, providing prospective tenants with comprehensive information on leasing options and amenities.
- Facilitated lease agreements, ensuring compliance with company policies and local regulations.
- Managed tenant inquiries and concerns, delivering prompt solutions to enhance resident satisfaction.
- Collaborated with maintenance teams to address service requests efficiently, improving tenant retention rates.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Education
High School Diploma -
Aurora High School
Calexico, CASkills
- Customer follow-up
- Client relation
- Data entry
- Relationship building
- Customer engagement
- Customer focus
- Attention to detail
- Time management
- Phone etiquette
- Stress management
- Positive and professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
Freeway Insurance
08.2024 - 06.2025
Leasing Agent
Hallmark Management
03.2021 - 08.2024
High School Diploma -
Aurora High School