Stephen Thornton
Chicago,IL
Summary
Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.
Overview
27
27
years of professional experience
Work History
Certified Teller
Parkway Bank And Trust Company
Harwood Heights, IL
06.1997 - 08.2024
- Actively listened to customers' concerns and addressed them appropriately.
- Provided exceptional customer service in a courteous manner.
- Verified customer identification for large transactions.
- Handled confidential information securely according to company policies.
- Provided customers with account balances, transfer funds, and other banking services.
- Issued official bank checks upon request from customers.
- Promoted bank products such as loans, credit cards, money orders.
- Assisted branch personnel with various tasks as needed.
- Educated customers on proper usage of banking services and products.
- Resolved customer inquiries promptly and professionally.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
- Transmitted orders to supply cash to meet daily needs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
Education
Bachelor of Science - Finance
Eastern Illinois University
Charleston, IL01-1980
Skills
- Cash handling experience
- Customer Relationship Building
- Exceptional customer service
- Excellent time management skills
- Strong Work Ethic
- Conflict resolution techniques
- Reliable
Accomplishments
- Teller of the Year 2010
Timeline
Certified Teller
Parkway Bank And Trust Company
06.1997 - 08.2024
Bachelor of Science - Finance
Eastern Illinois University
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