Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Stephen W Englert Jr

Sarasota,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Barnes & Noble College
08.2020 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Game Day Staff

Robert Morris University Athletics
08.2016 - 03.2020
  • Aided in crowd control measures to maintain an orderly atmosphere throughout the venue.
  • Assisted in setting up game day events, ensuring a smooth start to each match or event.
  • Contributed to efficient ticketing operations by scanning tickets and directing guests to their seats.
  • Provided information on promotions, schedules, and upcoming events to enhance guest awareness and excitement.
  • Built and established positive relationships with patrons, team members and supervisors.

STADIUM OPS INTERN

WASHINGTON WILD THINGS
05.2018 - 08.2018
  • Delivered information and details of interest about facility to visitors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Education

B.S.B.A - Sport Management

Robert Morris University
Moon Township, PA
05.2020

Skills

  • Money Handling
  • Retail Operations
  • Customer Service
  • Computer Skills
  • MS Office
  • Event Management
  • Ticket Collection
  • Teamwork and Collaboration

Volunteer Experience

  • 2018, NCAA, Helped with the 2018 NCAA Men’s Basketball Tournament with members of the Duquesne Athletic Department. Got to greet teams to the arena, and escort them to their locker room.
  • 2017, Atlantic 10 Conference, Worked with Drew Dickerson & Sue Bergen to help run the 2017 A10 Men’s basketball tournament. Worked with the ushers at the arena to keep crowd control. Helped with the Alumni luncheon by escort previous players to their tables.

Timeline

Assistant Manager

Barnes & Noble College
08.2020 - Current

STADIUM OPS INTERN

WASHINGTON WILD THINGS
05.2018 - 08.2018

Game Day Staff

Robert Morris University Athletics
08.2016 - 03.2020

B.S.B.A - Sport Management

Robert Morris University

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Stephen W Englert Jr