Stephen W. Smith
Washingtonville,NY
Overview
33
33
years of professional experience
4
4
years of post-secondary education
Work History
Funeral Service Assistant
SCI/Dignity Memorial
08.2024 - Current
- Pall Bearer
- Hearse Driver
- Transfer and removal driver/assistant
- Doorman/Greeter
Estimator/Freelance
The NorthStar of Construction
06.2021 - Current
- Perform quantity takeoffs and prepare estimates for construction and cleaning projects
- Provide quantity pricing for materials and supplies
Estimator
Recon Construction
05.2023 - 06.2023
- Locate jobs to bid, complete job estimates, collect subcontractor bids, price materials
- Interface with customers, architects, suppliers and subcontractors to accomplish project goals
- Prepare and submit final project close-out documentation and warranties
Inside Sales Coordinator/Estimator
County Draperies
02.2022 - 11.2022
- Work with purchasing agents, designers and other departments to ensure smooth sale to production cycle
- Perform material take-offs from customer drawings, specifications and blueprints
- Package and submit material samples
- Compile and send formal sales quotations
- Answer customers inquiries and assist sales representatives
Estimator/Project Manager
Prestige Building Co.
03.2020 - 05.2021
- Locate jobs to bid, complete job estimates, collect subcontractor bids and price materials
- Negotiate contract prices with subcontractors
- Interface with customers, architects, suppliers, and subcontractors to accomplish project goals
- Prepare and submit AIA G702 & G703 applications for payments along with partial and final waivers
- Track payments and retainage
- Review and schedule work to complete “punch list” items for project completion
- Prepare and submit final project close-out documentation and warranties
Project Manager
Yankee Construction Co. of N.Y., Inc.
03.2016 - 11.2019
- Locate jobs to bid, complete job estimates, collect subcontractor bids, price materials. Prepare take-offs for materials. Determine need equipment and labor for project.
- Negotiate contract prices with subcontractors
- Interface with customers, architects, suppliers and subcontractors to accomplish project goals
- Job costing of projects including; labor, subcontractors, suppliers, demolition and disposal costs
- Track employee hours and apply to correct job to maintain accurate profitability reports
- Visit and spend time at work sites to check on progress and make any necessary adjustments
- Prepare and submit AIA G702 & G703 applications for payments along with partial and final waivers, Collect payments and prepare deposits, reconcile bills with payments
- Review and schedule work to complete “punch-list” items for project completion
- Prepare and submit final project close-out documentation and warranties
Network Engineer
AT&T Corp.
04.2004 - 12.2015
- Network Engineer in the AT&T Global Maintenance Center of Excellence
- Voice Services Subject Matter Expert
- Global Maintenance for Government Market Circuits and Services
- Troubleshoot and isolate service affecting issues for Government circuits and services (Global)
- Create action plans and direct necessary resources and personnel to make required repairs
- Work on both Small Data circuits (FAA), Voice services as well as POS (Packet over Sonet) Data service
- Use WMS as a tool to dispatch and track work for OnSite Workforce personnel
- Track trouble situations in BMP(CRM) system
Communication Technician
AT&T Corp.
03.1999 - 04.2004
- Communication Technician in the AT&T Nodal Provisioning Center of Excellence
- Work with designers, negotiators, database clerks and local exchange technicians to map new circuits
- Test and turn up of new T1 service along with associated subservices, i.e.: Megacom 800, SDN, Local, ISDN PRIs (both FAS and NFAS)
Dispatcher
Washingtonville Police Department
01.1993 - 10.1995
- Answer and prioritize both emergency and non-emergency calls (pre-911)
- Dispatch needed units and resources based on situation
- Take calls from the public for questions on the community service phone number
- Relay information about calls to both in house units, neighboring police departments as well as to fire and EMS dispatchers
Education
High School Diploma -
Washingtonville Senior High School
Washingtonville, New York 09.1987 - 06.1991
Skills
- Call center experience
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Call center operations
- Prioritization
- Technical support
- Live chat support
- Coordination
- Call triaging
Timeline
Funeral Service Assistant
SCI/Dignity Memorial
08.2024 - Current
Estimator
Recon Construction
05.2023 - 06.2023
Inside Sales Coordinator/Estimator
County Draperies
02.2022 - 11.2022
Estimator/Freelance
The NorthStar of Construction
06.2021 - Current
Estimator/Project Manager
Prestige Building Co.
03.2020 - 05.2021
Project Manager
Yankee Construction Co. of N.Y., Inc.
03.2016 - 11.2019
Network Engineer
AT&T Corp.
04.2004 - 12.2015
Communication Technician
AT&T Corp.
03.1999 - 04.2004
Dispatcher
Washingtonville Police Department
01.1993 - 10.1995
High School Diploma -
Washingtonville Senior High School
09.1987 - 06.1991
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