Hi, I’m
STEPHON KEMPER
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Results-driven Management professional with 12+ years of experience in Cross-Functional leadership, organizational development, and team building within diverse industries. Highly adept in planning, coordinating, and executing successful performance strategies. Process improvement skillset with the ability to implement change, Client relations professional with in-depth knowledge of developing customer-oriented solutions
Overview
10
years of professional experience
Work History
Republic ServicesKansas City, KS
Operations Manager
08.2020 - Current
Job overview
- Directed day-to-day operations by spearheading short-term and long-term strategies to achieve business plan and profitability goals.
- Manages Residential, Commercial, and Industrial Hauling Operations as well as Post-Collections
- Oversees a team of diverse employees, managing strategic objectives and daily operations including supervisors, drivers, dispatchers, and admin staff.
- Enforces federal, state, and company polices for safe operations
Avila UniversityKansas City, MO
Adjunct Professor
08.2021 - 12.2022
Job overview
- Implemented different teaching styles to meet needs of diverse student population.
- Achieved 96% Overall Satisfaction Score from University Post Course Student Survey
- Delivered course lectures using modern technology to enhance student comprehension.
- Presented courses to undergraduate students and created lesson plans, tests and assignments to ascertain how well students retained class material.
Quality Custom DistributionShawnee, KS
Transportation & Logistics Manager
09.2018 - 07.2020
Job overview
- Facilitated the continuous movement of perishable goods through Starbucks Supply Chain network for over 200 retail locations spanning five states
- Spearheaded new product and software implementations (SmartDrive & Fleetnet)
- Achieved critical KPI improvements including temperature compliance, hours of service, and cost-reduction
- Managed Transportation Labor and Fleet Maintenance budget in excess of 3.5M
- Facilitated software training and onboarding in multiple markets to duplicate Midwest market success
Quicksilver Express CourierKansas City, KS
Operations Manager
06.2013 - 09.2018
Job overview
- Improved customer satisfaction by 46% (survey of top 50 accounts over 3 years) by addressing procedural issues within the Call Order Process that contributed to service failures
- Managed Customer Service team receiving over 80% of courier orders via phone. Hiring, training, and engaging reps was a critical business function as the medical industry requires acute accuracy.
- Directed key account relationships: Children's Mercy, KU Medical Center, and Community Blood Center.
- Conducted CSR Interaction reviews with sales leadership and customers to root cause inaccuracies and decrease failure rate KPM.
Education
Park University
Master of Business Administration
Park University
Management Graduate Certificate from Project Management
Western Governors University
Bachelor of Science from Business Management
Republic Services Leadership Academy - ECornell
from Organizational Leadership
Skills
- Performance Evaluation and Monitoring
- Multi-Unit Operations Management
- Team Leadership
- Customer Service Management
- Staff Training and Development
- Client Consultation and Contract Negotiation
Availability
See my work availability
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Available
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Timeline
Adjunct Professor
Avila University
08.2021 - 12.2022
Operations Manager
Republic Services
08.2020 - Current
Transportation & Logistics Manager
Quality Custom Distribution
09.2018 - 07.2020
Operations Manager
Quicksilver Express Courier
06.2013 - 09.2018
Park University
Master of Business Administration
Park University
Management Graduate Certificate from Project Management
Western Governors University
Bachelor of Science from Business Management
Republic Services Leadership Academy - ECornell
from Organizational Leadership
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