Stephon Phillips
Memphis,TN
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Sales Representative
Cintas
05.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Identified and tapped into new markets, significantly expanding customer base.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Repair Technician
Satco Inc
08.2012 - 06.2022
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Maintained up-to-date knowledge of industry advancements, applying new methods to repair processes when beneficial.
- Optimized inventory management, ensuring all necessary repair parts were readily available without overstocking.
- Streamlined repair process workflows, significantly reducing turnaround times for client equipment repairs.
- Enhanced repair service offerings by acquiring certifications in new technology repairs, meeting evolving customer needs.
- Enhanced team productivity with organization of workspace for optimal access to tools and equipment.
Education
Associate of Applied Science - Business Management
Remington College
Memphis, TN12.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales closing
- Complex Problem-Solving
- Sales Development
- Customer Retention
- Account Management
- Business Development
- Client Account Management
- Territory Management
Certification
- Welding, Satco- 2012- 2022
- Truck Driver, Cintas -2022- Present
Timeline
Service Sales Representative
Cintas
05.2022 - Current
Repair Technician
Satco Inc
08.2012 - 06.2022
Associate of Applied Science - Business Management
Remington College
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