Sterling Cooke
Miami
Summary
Dynamic manager with a proven track record at Girls Will Be Girls, excelling in staff training and development. Enhanced team productivity through effective scheduling and task delegation, while delivering exceptional customer service that fostered client loyalty. Skilled in employee engagement, I consistently addressed concerns to improve performance and maintain a professional environment.
Overview
2
2
years of professional experience
Work History
Manager on Duty
Girls Will Be Girls
01.2020 - 01.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
Education
High School Diploma -
Florida International University
Miami, FL05-2024
Skills
- Staff training and development
- Scheduling proficiency
- Employee engagement
- Customer service
Timeline
Manager on Duty
Girls Will Be Girls
01.2020 - 01.2022
High School Diploma -
Florida International University