Sterling Knight
Walnut,CA
Summary
Accomplished Restaurant General Manager and Event Coordinator at Native Fields, adept in operations management and customer engagement. Expertise in streamlining inventory control and enhancing guest relations, evidenced by significantly improved service standards. Proven leadership in hiring and training staff, with a keen focus on operational efficiency and exceptional service quality.
Overview
13
13
years of professional experience
Work History
Restaurant General Manager / Event Coordinator
Native Fields
02.2021 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Front of House Supervisor
Kimpton Hotels & Restaurants
08.2018 - 02.2021
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
- Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
Small Business Owner
Supernova Dance Supplies
02.2013 - 01.2020
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Photographer
Smukshots Photography
12.2011 - 08.2016
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
Shift Supervisor
Hot Topic
07.2013 - 10.2015
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
Education
Skills
- Customer Engagement
- Operations Management
- Inventory Management
- Staff Scheduling
- Hiring Decisions
- Guest Relations
- Online Ordering Management
- Reservation Management
- Service standards
Timeline
Restaurant General Manager / Event Coordinator
Native Fields
02.2021 - Current
Front of House Supervisor
Kimpton Hotels & Restaurants
08.2018 - 02.2021
Shift Supervisor
Hot Topic
07.2013 - 10.2015
Small Business Owner
Supernova Dance Supplies
02.2013 - 01.2020
Photographer
Smukshots Photography
12.2011 - 08.2016
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