Sterling Liss
New Braunfels,TX
Summary
Results-driven professional with experience in sales management and training. Adept at problem-solving and financial records analysis, contributing to improved team performance and customer satisfaction. Ready to drive sales growth and foster a collaborative environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Driven Auto Sales
Buda, TX
01.2025 - Current
- Processed customer transactions efficiently at the point of sale.
- Guided customers in vehicle selection and provided tailored product information to enhance purchasing decisions.
- Delivered engaging vehicle demonstrations to showcase key features and benefits, driving customer interest.
- Responded to customer inquiries and resolved concerns promptly.
- Collaborated with the team to ensure inventory accuracy and availability.
- Utilized CRM software to track customer interactions and preferences.
- Executed social media promotions and engaged with customers to boost brand awareness and attract potential buyers.
Sales Floor Manager
Sames Bastrop CDJ
Bastrop, Texas
03.2023 - 01.2025
- Trained and mentored new sales associates in customer service techniques, enhancing team effectiveness and customer satisfaction.
- Monitored employee performance and provided constructive feedback, fostering professional growth and improving service quality.
- Resolved customer complaints promptly, maintaining high standards of customer service and improving customer loyalty.
- Oversaw inventory management, ensuring stock levels met customer demand efficiently.
- Enforced company policies and procedures to maintain a safe shopping experience.
- Ensured compliance with safety regulations by conducting regular inspections of the premises and equipment.
Sales Associate
Chuck Nash
San Marcos, TX
01.2020 - 03.2023
- Conducted vehicle demonstrations to highlight features and benefits.
- Guided customers in selecting vehicles based on their needs and preferences.
- Responded to customer inquiries and resolved concerns promptly.
- Organized and maintained a welcoming sales floor to enhance customer experience.
Valet Driver
Hilton Downtown
Austin, TX
07.2016 - 12.2020
- Delivered safe, seamless, prompt parking experiences, enhancing customer satisfaction.
- Streamlined vehicle retrieval during high-traffic periods, reducing wait times for guests.
- Assisted guests with luggage, ensuring positive and memorable experiences.
- Provided directions to local attractions or businesses upon request from customers.
Sales Associate
Steele CDJ
Lockhart, TX
01.2020 - 08.2020
- Greeted customers, delivering exceptional customer service to enhance shopping experience.
- Assisted customers in locating specific products, addressing questions, and providing tailored product advice.
- Answered incoming telephone calls to inform customers about store offerings, products, and services.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, Texas, TX12-2020
High School Diploma -
Douglas MacArthur High School
San Antonio, TX07-2014
Skills
- Utilization of CRM software
- Product knowledge
- Sales strategy
- Customer service
- Dispute mediation
- Problem-solving skills
- Sales pipeline management
- Financial records analysis
- Client retention strategies
- Business development
Timeline
Sales Associate
Driven Auto Sales
01.2025 - Current
Sales Floor Manager
Sames Bastrop CDJ
03.2023 - 01.2025
Sales Associate
Chuck Nash
01.2020 - 03.2023
Sales Associate
Steele CDJ
01.2020 - 08.2020
Valet Driver
Hilton Downtown
07.2016 - 12.2020
Bachelor of Science - Criminal Justice
Texas State University
High School Diploma -
Douglas MacArthur High School