- Athletics
- Reading
- I enjoy cooking for friends and family gatherings
- Team Sports
- Enjoy participating in Volleyball for overall physical and mental well-being
- Creative Writing
Sterling O'Sullivan
Black Hawk,CO
Summary
Leader and effective communicator, working with teams of people to provide quality service to customers while fostering a strong positive work environment for everyone involved. Skilled in multitasking and mentoring.
Overview
2
2
years of professional experience
Work History
Starbucks Barista Trainer
Caesars Entertainment
12.2022 - 08.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary.
- Improved barista skills through one-on-one training sessions and demonstrations to provide fast service.
- Managed cash register transactions
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Restaurant Hostess
Century Casino
07.2022 - 11.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Undergraduate - Social Work
Colorado State University
Fort Collins, CO05-2028
Skills
- Leadership experience
- Health and safety compliance
- Barista mentoring
- Clear communicator
- Team collaboration
- Multitasking and organization
Interests
Timeline
Starbucks Barista Trainer
Caesars Entertainment
12.2022 - 08.2024
Restaurant Hostess
Century Casino
07.2022 - 11.2022
Undergraduate - Social Work
Colorado State University
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