Sterling Owens
San Jose,CA
Summary
Goal-oriented Store Director dedicated to developing creative strategies to optimize profitability and expand store's traffic. Powerful communication and leadership skills paired with expertise in store management and loss prevention. Bringing over 13 years of comprehensive experience steering strategic business initiatives to support high-growth goals. Certified in Business Management.
Overview
12
12
years of professional experience
Work History
General Manager
INDOCHINO
05.2022 - Current
- Managed a diverse team of style experts, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability YOY since 2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Hosted in-store events with 30-40+ attendees all purchasing suits for careers
- 97% positivity feedback rating in 2024 (top 3 in company)
- #1 volume in RTW sales in company 2024
Store Director
J.Crew
10.2018 - 04.2022
- Fostered healthy team environments to promote collaboration and boost productivity.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met financial objectives by preparing annual budget and scheduling expenditures.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw store operations while generating 20% above monthly sales target.
Car Sales Manager
Capitol Mazda
01.2016 - 10.2018
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Developed and implemented new sales strategies to update product lines.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Supported sales team members to drive growth and development.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
- Maximized sales by efficiently managing 20 sales representatives.
- Promoted after 6 months.
Assistant Manager
Express Clothing Store
09.2013 - 01.2016
- Promoted from Sales Associate to Assistant Manager in 1st year of employment.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Supported sales management initiatives to optimize business development.
Education
Sales Management Certification - Business Communications
HubSpot Acadamy
08.2015
Associate of Arts - Business Administration And Management
Chab
05.2013
Skills
- Retail management
- Coaching and mentoring
- Strategic planning
- Business development
- Employee supervision and motivation
- Operational budgeting
- Outstanding communication skills
- Sales professional
- Staff leadership
- Brand awareness
- Customer relations
Accomplishments
- Awarded “Top Sales Manager of the Year” in 2017.
- Exceeded sales goals by an average of about 20% in 2017
- Consistently maintained high customer satisfaction ratings.
Timeline
General Manager
INDOCHINO
05.2022 - Current
Store Director
J.Crew
10.2018 - 04.2022
Car Sales Manager
Capitol Mazda
01.2016 - 10.2018
Assistant Manager
Express Clothing Store
09.2013 - 01.2016
Associate of Arts - Business Administration And Management
Chab
Sales Management Certification - Business Communications
HubSpot Acadamy
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