Sterling Stagner
Round Rock,TX
Summary
Results-driven Restaurant Manager with expertise in staff management, issue resolution, and service prioritization. Committed to enhancing customer satisfaction and optimizing operations to meet quality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Manager
Alzer's BBQ
Cedar Park, TX
05.2022 - Current
- Supervised front of house operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Restaurant Manager
Rudy's "Country Store" and Bar-B-Q
Austin, TX
08.2018 - 05.2022
- Supervised daily restaurant operations, ensuring adherence to quality and service standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Established training programs to enhance team skills and foster a positive work environment.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TX06-2017
Skills
- Issue resolutions
- Service prioritization
- Staff management
- Quality standards
- Time tracking
- Policy enforcement
Certification
- Apprentice Electrician License
Timeline
Front of House Manager
Alzer's BBQ
05.2022 - Current
Restaurant Manager
Rudy's "Country Store" and Bar-B-Q
08.2018 - 05.2022
High School Diploma -
Cedar Park High School