Sterling Young
Tallahassee
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Panera Bread
Tallahassee, FL
04.2024 - 02.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with menu selections and addressed inquiries promptly.
- Collaborated with team members to ensure smooth service during peak hours.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
Cashier Team Lead
McDonald's
Port Charlotte, FL
09.2022 - 05.2023
- Led team in efficient cash handling and transaction processing.
- Trained new cashiers on register operations and customer service standards.
- Ensured compliance with health and safety regulations during shifts.
- Monitored inventory levels to assist in restocking supplies effectively.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Maintained cleanliness and organization of the front counter area consistently.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Increased customer loyalty and retention.
Education
High School Diploma -
Florida Virtual School
Port Charlotte, FLAssociate of Arts - Criminology
Tallahassee Community College
Tallahassee, FL05-2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash management
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Cultural awareness
- Basic math
- Honest and dependable
- Problem-solving
- Team collaboration
- Active listening
- Cooperative attitude
Timeline
Customer Service Cashier
Panera Bread
04.2024 - 02.2025
Cashier Team Lead
McDonald's
09.2022 - 05.2023
High School Diploma -
Florida Virtual School
Associate of Arts - Criminology
Tallahassee Community College