Stesha Jean-Baptiste
Palm Coast,FL
Summary
Experienced Client Service Specialist with 10 years of expertise in delivering exceptional customer support. Demonstrated success in surpassing customer expectations and providing outstanding service. Possesses strong communication and problem-solving skills, emphasizing fostering positive relationships. Seeking the opportunity to leverage skills and experience in contributing to the growth of a customer-oriented organization.
Professional graphic designer with experience in creating visually compelling designs. Strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Skilled in Adobe Creative Suite, typography, branding, and visual storytelling. Known for reliability and delivering high-quality outcomes in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Freelance Graphic Designer - Part Time
Little Main Street Dreams, LLC
01.2021 - Current
- - Developed and implemented creative concepts for marketing materials, including brochures, flyers, and social media graphics.
- - Collaborated with over 25 business owners to maintain brand consistency.
- - Managed multiple design projects simultaneously, meeting all deadlines and client expectations.
- - Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other design tools.
- - Experienced in social media management and e-commerce, particularly with Shopify.
- - Created engaging graphics that increased online visibility and user interaction.
- - Produced digital and print designs, enhancing brand identity and visibility.
- - Applied design fundamentals in typography, composition, and color selection.
- - Efficiently managed projects to ensure high-quality standards under tight deadlines.
- - Developed visual concepts for events that boosted participant engagement and client satisfaction.
- - Designed logos and branding materials, increasing brand recognition.
- -Reduced production costs by negotiating better rates with print vendors.
Client Service Specialist
Professional Co-Op Services - Laboratory Services
01.2010 - 01.2020
- - Provided exceptional client support and managed client accounts.
- - Performed data entry and administrative tasks, ensuring compliance with regulations.
- - Updated professional licenses for medical staff promptly.
- - Efficiently handled multiple calls while supervising patient outcomes, billing, and payments.
- - Maintained records of over 2,000 client interactions for smooth team handoffs.
- - Enhanced client satisfaction by promptly resolving inquiries and issues.
- - Developed strong client relationships through personalized service and communication.
- - Processed payments, updated accounts, and issued receipts.
- - Assisted new clients during the onboarding process to ensure they effectively utilize our services.
- - Utilized active listening to identify and address customer needs.
- - Followed up on inter-departmental escalations to boost customer retention.
- - Trained staff on company procedures and services, collaborating to improve the customer experience
Education
Certificate - Medical Assisting
Ross Medical Educational Center
Hollywood, FL01.2004
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL06-2002
Skills
- Data Entry & Clerical
- Customer Service
- Invoicing & Billing
- Social Media Management
- E-Commerce/Shopify
- Adobe Illustrator, InDesign, and Photoshop
- Affinity Designer
- Brand Identity Design
- Presentation Design
- Website Graphics
References
Given upon request.
Timeline
Freelance Graphic Designer - Part Time
Little Main Street Dreams, LLC
01.2021 - Current
Client Service Specialist
Professional Co-Op Services - Laboratory Services
01.2010 - 01.2020
Certificate - Medical Assisting
Ross Medical Educational Center
High School Diploma -
Boyd Anderson High School
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