Stevana Gallagher
Saint Francis,MN
Summary
Friendly and personable server with a strong work ethic and exceptional customer service experience. Proven ability to enhance guest engagement through effective upselling and personalized service. Skilled in POS operations and training new staff, consistently ensuring order accuracy and maintaining cleanliness standards for an outstanding dining experience.
Overview
10
10
years of professional experience
Work History
Server
Outback Steakhouse
Coon Rapids, MN
03.2021 - Current
- Implemented upselling techniques, contributing to increased sales and improved customer engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Server
The Moonshine Whiskey
East Bethel, MN
04.2016 - 03.2021
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved customer complaints effectively to enhance guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma - General Studies
Saint Francis High School
Saint Francis, MN05.2014
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Menu memorization
- Multitasking and organization
- Point of sale (POS) system operations
- Server training
Timeline
Server
Outback Steakhouse
03.2021 - Current
Server
The Moonshine Whiskey
04.2016 - 03.2021
High School Diploma - General Studies
Saint Francis High School