Steve Almaraz
Sacramento
Summary
Dynamic sales professional with proven success at LeafFilter, excelling in customer relationship management and lead generation. Recognized for enhancing client satisfaction and driving revenue growth through effective product demonstrations and upselling techniques. Adept at building trust and rapport, resulting in increased sales opportunities and repeat business.
Overview
24
24
years of professional experience
Work History
In-Home Sales Representative
LeafFilter
11.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through door knocking, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Streamlined sales process, reducing time from lead to close.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
Owner/Sales Operator
Dave's Christmas Trees of Elk Grove
12.2005 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including purchases and payroll.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
Bartender Supervisor
Round Corner Tavern
01.2004 - 11.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Mortgage Loan Officer
Prestige Home Mortgage
01.2004 - 01.2006
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Car Salesperson
Maita Toyota
01.2001 - 01.2004
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
High School Diploma -
Jesuit High School
Sacramento, CA06-1997
Skills
- Customer relationship management
- Sales forecasting
- Product demonstration
- Lead generation
Timeline
In-Home Sales Representative
LeafFilter
11.2024 - Current
Owner/Sales Operator
Dave's Christmas Trees of Elk Grove
12.2005 - Current
Bartender Supervisor
Round Corner Tavern
01.2004 - 11.2024
Mortgage Loan Officer
Prestige Home Mortgage
01.2004 - 01.2006
Car Salesperson
Maita Toyota
01.2001 - 01.2004
High School Diploma -
Jesuit High School
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