Steve Castleberry
Houston,TX
Summary
Results-driven Resort Manager with 15+ years of experience overseeing operations, ensuring exceptional guest experiences, and driving profitability. Skilled in team management, increasing occupancy rates, and implementing innovative strategies to enhance guest satisfaction and capital. Adept at finance management, staff training, marketing, and maintaining high standards of cleanliness and safety. Strong leadership, problem-solving abilities, and a passion for delivering personalized guest experiences.
Overview
14
14
years of professional experience
Work History
General Manager
Blue Water Hospitality
Houston, TX
09.2023 - Current
- Currently run and operate Houston Med Center KOA a 165 RV site Resort with ten vacation rentals and tent sites.
- Ensured smooth resort operations through effective management.
- Operate within budget and forecast. Monitor P&L and work closely with sales and Marketing to increase revenue.
Resort Manager
USA RV Resorts
Houston, TX
10.2022 - 09.2023
- Oversee the operations and assist in the development of a high-end RV resort comprising 288 sites, located in North Houston.
Resort Manager
Stillwater RV Resort
Winona, TX
01.2021 - 10.2022
- I effectively managed the day-to-day operations of a 171-site luxury RV resort
- I spearheaded the planning and development from groundbreaking to completion.
Resort Manager
Encore Resorts
Miami, FL
05.2020 - 01.2021
- Oversee day to day operations including but no limited to budgeting, financials, team building and property improvements.
RV Resort Manager
Wilder Corp
Mission, TX
10.2018 - 05.2020
- Oversee day to day operations of a 332 sites RV Resort
- Plan and implement capital improvements.
Sales and Marketing Consultant
Ron Hoover RV and Marine Center
Rockport, TX
04.2018 - 10.2018
- Sales and Marketing Specialist
Engineering Tech II
Wyndham Resorts
Austin, TX
01.2018 - 04.2018
- Duties include: General building maintenance.
Guest Services Agent
WorldMark by Wyndham
New Braunfels, TX
05.2014 - 02.2016
- Reservations, Night Audit and Room inspections.
Resort Staff
Pioneer RV Beach Resort
Port Aransas, TX
02.2011 - 01.2014
- Duties included supervisor of security, customer service, grounds and pool maintenance and housekeeping.
Education
Associates Degree - Commercial Art/Advertising
Kilgore College
Kilgore, TXSkills
- Organization and prioritization skills
- Payroll
- Accuracy and Attention to details
- Self-motivated, initiative, maintains a high level of energy
- Strong verbal and personal communication skills
- Training & Development
- Operations management
- Team player
- Staff development
- Strategic planning
- Vendor relationships
- Project management
- Facility management
- Performance analysis
- Cost analysis and savings
Timeline
General Manager
Blue Water Hospitality
09.2023 - Current
Resort Manager
USA RV Resorts
10.2022 - 09.2023
Resort Manager
Stillwater RV Resort
01.2021 - 10.2022
Resort Manager
Encore Resorts
05.2020 - 01.2021
RV Resort Manager
Wilder Corp
10.2018 - 05.2020
Sales and Marketing Consultant
Ron Hoover RV and Marine Center
04.2018 - 10.2018
Engineering Tech II
Wyndham Resorts
01.2018 - 04.2018
Guest Services Agent
WorldMark by Wyndham
05.2014 - 02.2016
Resort Staff
Pioneer RV Beach Resort
02.2011 - 01.2014
Associates Degree - Commercial Art/Advertising
Kilgore College