Steve Clay
Gulfport,MS
Summary
As the founder of Global Green Lawn Care LLC, I excelled in transforming customer needs into actionable solutions, boosting satisfaction through strategic relationship building and effective communication. My leadership significantly reduced costs by negotiating with suppliers, while my expertise in small business operations and customer relations drove repeat business and referrals, underpinning our reputation for excellence.
Overview
16
16
years of professional experience
Work History
Owner
Global Green Lawn Care LLC
04.2009 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Graduate Certificate - Medical Assistance
Florida Technical College
Jacksonville, FL05.2009
High School Diploma - Social Studies, Math, English, Science
Williams M. Raines
Jacksonville, FL05.2007
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Business Planning
- Project estimating
- Staff hiring
- Contract Management
- Customer Service
- Scheduling
- Goal Setting
- Delegating Work
- Employee Motivation
- Payroll Administration and Timekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner
Global Green Lawn Care LLC
04.2009 - Current
Graduate Certificate - Medical Assistance
Florida Technical College
High School Diploma - Social Studies, Math, English, Science
Williams M. Raines
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