Steve Cornish
Minneapolis,MN
Summary
Driven by results, I leveraged my expertise in inventory management and exceptional customer service at Walser Automotive Group to reorganize the parts department, significantly enhancing efficiency and accuracy. My proactive approach and problem-solving skills led to improved customer satisfaction and streamlined operations, showcasing my ability to deliver impactful outcomes in fast-paced environments.
Overview
43
43
years of professional experience
Work History
Parts Manager
Walser Automotive Group
04.2010 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Worked in tandem with the Service Manager for pre-shopping appointments.
- Focused procurement of backordered CSO's.
- Maintained system for keeping track of dealer installed accessories.
- Managed 3 Counter persons.
Parts Counterman
Walser Chrysler Jeep Dodge
02.2009 - 04.2010
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and the Service Department.
Parts Counter Person
Walser Chevrolet
09.2000 - 02.2008
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Parts Counter Person
Walser Pontiac GMC
08.1998 - 08.2000
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Parts Counter Person
Peterson Pontiac GMC
06.1987 - 08.1998
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Maintained detailed knowledge of various manufacturers'' warranty policies, enabling accurate communication of coverage information to customers.
Parts Runner
Peterson Pontiac GMC
04.1984 - 06.1987
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
Lot Manager
Peterson Pontiac GMC
04.1982 - 04.1983
- Arranged vehicles on the lot in straight lines.
- Detailed cars for delivery.
- Washed cars in inventory.
- Picked up cars from the auto auction.
Service Runner
Peterson Pontiac GMC
04.1981 - 04.1982
- Ran cars in and out of the service drive to the Technicians stalls.
- Pretty much anything I was told to do.
Education
No Degree - General Courses
University of Northwestern - St. Paul
Saint Paul, MN09.1981
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Driving Forklift
- Problem Solving
- Communication
I love fishing, playing guitar and the outdoors. My top values are truth and love.
I have been fishing my whole life in the land of 10,000 lakes, MN. My wife and I enjoy hiking and biking. I've played guitar since I was a kid and love to increase my knowledge of music theory. Truth comes before any other value. It's the foundation for everything.
Timeline
Parts Manager
Walser Automotive Group
04.2010 - Current
Parts Counterman
Walser Chrysler Jeep Dodge
02.2009 - 04.2010
Parts Counter Person
Walser Chevrolet
09.2000 - 02.2008
Parts Counter Person
Walser Pontiac GMC
08.1998 - 08.2000
Parts Counter Person
Peterson Pontiac GMC
06.1987 - 08.1998
Parts Runner
Peterson Pontiac GMC
04.1984 - 06.1987
Lot Manager
Peterson Pontiac GMC
04.1982 - 04.1983
Service Runner
Peterson Pontiac GMC
04.1981 - 04.1982
No Degree - General Courses
University of Northwestern - St. Paul
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