Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steve Cornwell

Blairsville,GA

Summary

I am a highly motivated professional with about 25 years of entrepreneurial and management experience. I am currently selling my businesses and although not shown, I have have helped at several levels of the dealership during covid and a little beyond; such as sales, finance management and sales management for my last dealer group. I have moved from the northeast due to getting divorced after 24 years of marriage and wanting to begin a new chapter. I've created and maintained professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Owner (Being Purchased Via Payment Schedule)

Eye Candy LLC
Seaford, DE
08.2007 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed strategic plans to increase profitability and efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Conducted performance reviews for employees on a regular basis.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Cultivated a positive work environment promoting teamwork.
  • Streamlined workflow processes to reduce costs and increase efficiency.
  • Fostered positive relationships with clients and vendors.
  • Conducted performance evaluations and provided feedback for growth.
  • Analyzed industry trends to develop competitive strategies.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Finance Manager/ Sales Manager

Car Store/ Truck Store
Dover, DE
02.2013 - 04.2019
  • Provided guidance and advice on the best financing options available for customers.
  • Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
  • Analyzed customer credit histories in order to determine eligibility for loans.
  • Collaborated with sales staff in order to maximize opportunities for profitable deals.
  • Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
  • Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
  • Reviewed contracts for accuracy prior to signing by customers.
  • Processed applications for new vehicle loans efficiently and accurately.
  • Developed strategies to increase auto finance sales volume while maintaining profit margins.
  • Identified areas where operational efficiencies could be improved within the department.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Identified valuable solutions for customers with credit problems.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Trained junior staff members on company policies and procedures.
  • Prepared and submitted complete loan application packages accurately.
  • Coached staff members on effective communication techniques when dealing with customers.
  • Provided follow-up service after the purchase of a vehicle to ensure customer satisfaction.
  • Solicited new business through cold calling, networking events, and referral programs.
  • Conducted training sessions for sales staff on customer service and product knowledge.
  • Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
  • Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
  • Negotiated deals with customers in order to close sales transactions quickly and efficiently.
  • Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
  • Leveraged CRM database to drive customer contacts, appointments, and sales.
  • Mentored employees to help achieve sales and CSI objectives.
  • Managed a team of sales representatives, driving performance and growth.

Manager / General Manager

Classic Bar & Grill (Purchased this Business)
Dover, DE
09.2003 - 08.2007
  • Established policies for cash handling procedures to maximize security measures.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.

Finance Manager /General Sales Manager

Franklin Motorsports
Odessa, DE
02.2006 - 08.2006
  • Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
  • Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
  • Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.

Finance Manager

Riverview Ford Lincoln Mercury
Pennsville, NJ
03.2005 - 12.2005
  • Provided guidance and advice on the best financing options available for customers.
  • Ensured compliance with all applicable state and federal regulations pertaining to auto financing services.
  • Analyzed customer credit histories in order to determine eligibility for loans.

Salesperson/Special Finance Manager

Preston Pontiac
Cambridge, MD
01.2003 - 05.2004
  • Processed transactions quickly and accurately utilizing dealership software programs.
  • Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
  • Answered customer inquiries regarding vehicle availability, specifications, financing terms.
  • Prepared sales contracts and other necessary paperwork for vehicle purchases.
  • Advised customers on extended warranties, insurance policies, and other related services.

Salesperson

Winner Saturn
Salisbury, MD
07.2002 - 01.2003
  • Greeted customers and identified their automotive needs.
  • Developed relationships with customers by providing excellent customer service.
  • Provided product information, features, and benefits to customers.
  • Generated leads through cold calling prospective clients.

Salesperson/ Finance Manager

Anchor Pontiac Buick GMC
Elkton, MD
04.2001 - 06.2002
  • Resolved customer issues quickly and professionally while maintaining positive relationships with them.
  • Scheduled appointments for potential buyers at the dealership showroom.
  • Performed administrative tasks such as preparing contracts for purchases and processing paperwork related to sales transactions.
  • Followed up with customers regarding delivery dates and post-sale service requirements.
  • Provided quotes to customers on different vehicles, financing options, warranties.

Salesperson

Riverview Ford Lincoln Mercury
Pennsville, NJ
06.1999 - 04.2001
  • Greeted customers and identified their automotive needs.
  • Prepared sales contracts and other necessary paperwork for vehicle purchases.
  • Developed relationships with customers by providing excellent customer service.

Salesperson

Union Park Pontiac GMC/ Honda/ Ford
Wilmington, DE
02.1998 - 06.1999
  • Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.
  • Demonstrated vehicles to potential buyers on test drives around the dealership lot.
  • Assisted customers in selecting the vehicle that best suited their needs and budget.
  • Negotiated prices with customers to maximize profits while ensuring customer satisfaction.

Education

High School Diploma -

Bennett Sr. High
Salisbury, MD
05-1995

Skills

  • Budget Administration
  • Regulatory Compliance
  • Administrative Oversight
  • Marketing tactics
  • Business Management
  • Verbal and written communication
  • Business Administration
  • Business Development
  • Staff Management
  • Contract Management
  • Contract negotiation expertise
  • Sales Leadership
  • Financial Management
  • Operations Management
  • Sales management
  • Negotiation
  • Sales oversight
  • Hiring and staffing
  • Employee Development

Timeline

Finance Manager/ Sales Manager

Car Store/ Truck Store
02.2013 - 04.2019

Owner (Being Purchased Via Payment Schedule)

Eye Candy LLC
08.2007 - Current

Finance Manager /General Sales Manager

Franklin Motorsports
02.2006 - 08.2006

Finance Manager

Riverview Ford Lincoln Mercury
03.2005 - 12.2005

Manager / General Manager

Classic Bar & Grill (Purchased this Business)
09.2003 - 08.2007

Salesperson/Special Finance Manager

Preston Pontiac
01.2003 - 05.2004

Salesperson

Winner Saturn
07.2002 - 01.2003

Salesperson/ Finance Manager

Anchor Pontiac Buick GMC
04.2001 - 06.2002

Salesperson

Riverview Ford Lincoln Mercury
06.1999 - 04.2001

Salesperson

Union Park Pontiac GMC/ Honda/ Ford
02.1998 - 06.1999

High School Diploma -

Bennett Sr. High
Steve Cornwell