Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Curran

Ewing

Summary

Dynamic small business owner with proven expertise in fleet management and customer service at Shorty’s Towing and Recovery LLC. Successfully enhanced client satisfaction through strategic service protocols and built strong local partnerships. Demonstrated leadership by training teams and optimizing operations, resulting in increased efficiency and improved service delivery.

Overview

37
37
years of professional experience

Work History

Small Business Owner

Shorty’s Towing and Recovery LLC
08.2025 - 01.2026
  • Managed daily operations of towing and recovery services to ensure timely response.
  • Developed and implemented customer service protocols to enhance client satisfaction.
  • Oversaw fleet maintenance schedules, ensuring operational readiness and safety compliance.
  • Built relationships with local businesses to establish service partnerships and referral networks.

Tow Truck Operator

Thompson Organization
08.2012 - 08.2025
  • Operated tow trucks to safely transport vehicles from accident sites and breakdowns.
  • Conducted vehicle inspections to ensure compliance with safety standards and operational efficiency.
  • Assisted customers in distress by providing on-site support and guidance during towing processes.
  • Coordinated with dispatchers to optimize response times and improve customer service experiences.

Supervisor

United Healthcare AARP
06.1989 - 07.2012
  • Oversaw daily operations and ensured adherence to company policies and procedures.
  • Trained and mentored new staff, enhancing team productivity and performance.
  • Streamlined workflow processes, improving efficiency across multiple departments.
  • Monitored inventory levels, ensuring optimal stock availability for production needs.
  • Coordinated team schedules, optimizing resource allocation to meet operational demands.
  • Conducted performance evaluations, providing constructive feedback to improve employee development.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

High School Diploma - Business

William Tennent High School
Warminster, PA
06.1987

Skills

  • Business operations
  • Customer service
  • Fleet management
  • Team leadership
  • Client relations

Timeline

Small Business Owner

Shorty’s Towing and Recovery LLC
08.2025 - 01.2026

Tow Truck Operator

Thompson Organization
08.2012 - 08.2025

Supervisor

United Healthcare AARP
06.1989 - 07.2012

High School Diploma - Business

William Tennent High School