Steve Dobney, Jr.
Cypress,TX
Summary
Dedicated professional with a strong background in customer service, seeking to reenter the workforce in a customer service or administrative support role following a rewarding career in education. Proven ability to efficiently resolve customer inquiries while maintaining high satisfaction rates, demonstrating a commitment to excellence. Skilled in leveraging problem-solving abilities to enhance the customer experience and ensure needs are met with professionalism and care. Eager to contribute extensive experience and a passion for service to a dynamic team.
Overview
37
37
years of professional experience
Work History
Substitute
Cypress-Fairbanks ISD
12.2012 - 12.2022
- Managed classroom activities and maintained engagement during teacher absences.
- Adapted lesson plans to accommodate varying student needs and learning styles.
- Collaborated with educators to ensure continuity in curriculum delivery.
- Provided individualized support to students, fostering a positive learning environment.
- Communicated effectively with school staff and parents regarding student needs and performance.
- Provided administrative support to employees and supervisors in the areas of payroll and finance.
Teacher/Team Leader
Scott Johnson Middle School
08.2000 - 05.2010
- Developed tailored lesson plans for diverse learners, ensuring individual growth and improved academic outcomes.
- Led curriculum development initiatives to enhance student engagement and academic performance.
- Mentored new teachers, providing guidance on classroom management and lesson planning.
- Developed and maintained positive relationships with parents, facilitating effective communication regarding student needs.
- Analyzed student data to identify areas of improvement, implementing targeted interventions to boost achievement levels.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Assistant Manager/Customer Service Associate/Delivery Driver
AutoZone, Napa Auto Parts, O'Reilly Auto Parts
03.1986 - 05.1999
- Led daily operations to enhance customer service and store efficiency.
- Created and maintained safe and secure work environments for employees.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Maintained accurate inventory records and organized merchandise displays to enhance store appearance.
- Trained new associates on customer service protocols and operational procedures for consistent performance.
- Managed cash, check and credit transactions accurately, ensuring compliance with financial protocols.
- Operated delivery vehicles efficiently to ensure timely and safe transportation of goods.
- Maintained accurate records of deliveries, ensuring accountability and compliance with company policies.
Education
Bachelor of Science - Interdisciplinary Studies
Texas A&M University – Commerce
Commerce, TX05.2001
Associate of Arts - undefined
Coffeyville Community College
Coffeyville, KS05.1984
Skills
- Customer service
- Problem resolution
- Critical thinking
- Relationship building and management
- Professional telephone demeanor
- Order processing
Timeline
Substitute
Cypress-Fairbanks ISD
12.2012 - 12.2022
Teacher/Team Leader
Scott Johnson Middle School
08.2000 - 05.2010
Assistant Manager/Customer Service Associate/Delivery Driver
AutoZone, Napa Auto Parts, O'Reilly Auto Parts
03.1986 - 05.1999
Associate of Arts - undefined
Coffeyville Community College
Bachelor of Science - Interdisciplinary Studies
Texas A&M University – Commerce