STEVE ELLIS
GLENDALE,AZ
Summary
Strategic shop owner with several years of experience independently operating a shop. Deep understanding of financial management, marketing, sales, customer service, and networking. Talented in establishing performance goals for management and employees.
Overview
31
31
years of professional experience
Work History
Shop Owner
ON THE GO AUTO REPAIR
01.2019 - Current
- Delivered exceptional customer service to guarantee customer satisfaction. I HAVE 42 YRS EXPERIENCE IN THE AUTOMOTIVE FIELD
Master Technician
RORYS AUTO REPAIR
01.2016 - 01.2019
- Diagnosed and repaired vehicle electronic systems, including engine management, ABS, airbags and transmission control.
- Resolved complex automotive issues by troubleshooting various components within the system.
Master Technician
AAA AUTO REPAIR SCOTTSDALE
02.2012 - 09.2015
- Tuned engines according to factory specifications using specialized computer equipment.
- Resolved complex automotive issues by troubleshooting various components within the system.
- Diagnosed and repaired vehicle electronic systems, including engine management, ABS, airbags and transmission control.
Shop Owner
STEVES ACDELCO TSS SERVICE CENTER
12.1999 - 12.2013
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Coached, counseled and disciplined employees.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions. VOTED BEST SHOP IN PAYSON 2010
Shop Owner
A1 JAPANESE AND GM SERVICE
04.1994 - 12.1999
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Managed day-to-day business operations.
Education
GED -
CATALINA HIGH
05-1980
Graduate Certificate - Business Management And Automotive Training Skills
ACDELCO TSS GLENDALE COMMUNITY COLLEGE
GLENDALE02-2005
Skills
- Customer service
- Inventory management
- Vehicle inspection
- Engine diagnostics
- Parts ordering
- Team leadership
- Problem solving
- Effective communication
- Time management
- Employee scheduling
- Up-selling strategies
- Business operations
- Energy efficiency
- Waste reduction
- Sales proficiency
- Staff hiring and training
- Performance analysis
- Operations management
- Relationship building
- Small business operations
- Store maintenance
Education and Training
other
Timeline
Shop Owner
ON THE GO AUTO REPAIR
01.2019 - Current
Master Technician
RORYS AUTO REPAIR
01.2016 - 01.2019
Master Technician
AAA AUTO REPAIR SCOTTSDALE
02.2012 - 09.2015
Shop Owner
STEVES ACDELCO TSS SERVICE CENTER
12.1999 - 12.2013
Shop Owner
A1 JAPANESE AND GM SERVICE
04.1994 - 12.1999
GED -
CATALINA HIGH
Graduate Certificate - Business Management And Automotive Training Skills
ACDELCO TSS GLENDALE COMMUNITY COLLEGE
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