STEVE HERRERA
San Antonio,TX
Summary
Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Results-oriented with a focus on growth and efficiency, consistently meeting organizational needs and increasing service value.
Overview
12
12
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
San Antonio, TX
12.2024 - Current
- Influenced customers using innovative techniques to drive sales, improve service, and optimize logistics.
- Resolved customer concerns and provided exceptional product knowledge, fostering repeat business.
- Upsold complementary products with extensive knowledge, significantly boosting average order value.
- Monitored sales metrics and initiated actions to enhance performance.
- Collaborated with cross-functional teams to devise strategies enhancing customer experience.
- Optimized sales processes with tailored scripts for specific client segments.
- Earned customer trust through persuasive, professional interactions.
Assistant Store Manager
Foot Locker
San Antonio, TX
10.2017 - Current
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Assisted with training staff on all internal operational functions.
Assistant Manager
Buckle
San Antonio, TX
12.2016 - 10.2017
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Tracked store inventories and replenished products according to demand.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Store Manager
Journeys
San Antonio, TX
01.2014 - 12.2016
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
Education
High School Diploma -
Harlandale High School
San AntonioSkills
- Store operations and management
- Customer experience enhancement
- Sales strategy and expertise
- POS systems proficiency
- Business development and planning
LANGUAGES
Spanish
Advanced
Timeline
Customer Development Representative
Power Home Remodeling
12.2024 - Current
Assistant Store Manager
Foot Locker
10.2017 - Current
Assistant Manager
Buckle
12.2016 - 10.2017
Store Manager
Journeys
01.2014 - 12.2016
High School Diploma -
Harlandale High School