STEVE HERRERA
San Antonio,TX
Summary
Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Results-oriented with a focus on growth and efficiency, consistently meeting organizational needs and increasing service value.
Overview
12
12
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
2024.12 - Current
- Influenced customers using innovative techniques to drive sales, improve service, and optimize logistics.
- Resolved customer concerns and provided exceptional product knowledge, fostering repeat business.
- Upsold complementary products with extensive knowledge, significantly boosting average order value.
- Monitored sales metrics and initiated actions to enhance performance.
- Collaborated with cross-functional teams to devise strategies enhancing customer experience.
- Optimized sales processes with tailored scripts for specific client segments.
- Earned customer trust through persuasive, professional interactions.
Assistant Store Manager
Foot Locker
2017.10 - Current
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Assisted with training staff on all internal operational functions.
Assistant Manager
Buckle
2016.12 - 2017.10
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Tracked store inventories and replenished products according to demand.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Store Manager
Journeys
2014.01 - 2016.12
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
Education
High School Diploma -
Harlandale High School
San AntonioSkills
- Store operations and management
- Customer experience enhancement
- Sales strategy and expertise
- POS systems proficiency
- Business development and planning
LANGUAGES
Spanish
Advanced
Timeline
Customer Development Representative
Power Home Remodeling
2024.12 - Current
Assistant Store Manager
Foot Locker
2017.10 - Current
Assistant Manager
Buckle
2016.12 - 2017.10
Store Manager
Journeys
2014.01 - 2016.12
High School Diploma -
Harlandale High School