Steve Jennings
Conroe,TX
Summary
Enthusiastic Assistant Manager offers over 20 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about Front and Back of house operations and best practices to maintain effective operational output.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cracker Barrel Old County Store
Houston, Texas
04.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
Assistant General Manager
TGI Fridays
Houston, TX
08.1999 - Current
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Oversaw payroll preparation and administration for staff.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Managed daily operations of the store, including scheduling and supervising staff.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Monitored inventory levels and placed orders for new stock as needed.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
General Manager
Little Caesars Pizza
Houston, TX
02.1992 - 06.1999
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
BBA - Business Administration And Management
Sam Houston State University
Huntsville, TX1992
Skills
- Employee scheduling
- Employee Relations
- Operations Management
- Team Leadership Strength
- Hiring and Recruitment
- Training and Development
- Food Safety and Sanitation
- Inventory Control
Certification
- TABC
- Texas Food Handlers
- ServSafe
Education and Training
other
Timeline
Assistant Manager
Cracker Barrel Old County Store
04.2024 - Current
Assistant General Manager
TGI Fridays
08.1999 - Current
General Manager
Little Caesars Pizza
02.1992 - 06.1999
BBA - Business Administration And Management
Sam Houston State University