Steve Martel
Kemptville,ON
Summary
Dynamic Service Manager with a proven track record at Rush Truck Center, excelling in team leadership and customer service. Skilled in problem-solving and data analytics, I enhanced service quality and operational efficiency, while fostering a positive work culture. Committed to continuous improvement and employee development, I effectively resolved customer inquiries and trained staff to meet business goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Manager
Rush Truck Center
Kemptville, ON
06.2005 - Current
- Managed daily operations to ensure customer satisfaction and service efficiency.
- Supported team members by learning and applying operational procedures and service techniques.
- Collaborated with staff to resolve customer inquiries and improve overall service quality.
- Contributed to maintaining a positive work environment through effective communication and teamwork.
- Participated in training sessions to develop skills related to service management best practices.
- Engaged in problem-solving discussions to identify areas for operational improvement and efficiency gains.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
Diesel Technician
Rush Truck Center
Kemptville, ON
09.1997 - 06.2005
- Conducted routine maintenance on heavy-duty trucks, enhancing vehicle longevity and safety standards.
- Utilized diagnostic tools to identify mechanical issues quickly and accurately, improving repair turnaround times.
- Performed vehicle lubrication and DOT safety inspections.
- Boosted shop productivity by maintaining a clean, organized work environment and properly utilizing equipment and tools.
- Followed factory and dealership standards to accurately perform repairs according to work order.
Education
Diploma - Diesel Equipment Technician
Kemptville College
Kemptville, ON1996
Diploma - Law Enforcement
Seneca College
King City, ON05.1991
Skills
- Positive attitude
- Multitasking and organization
- Problem-solving
- Employee training and development
- Conflict resolution
- Service quality management
- Culture development
- Performance evaluations
- Financial controls
- Data analytics
- Reliable and responsible
- Team collaboration and leadership
- Workplace safety
- Policy and procedure enforcement
Certification
Current 310T Truck and Coach Certification
Timeline
Service Manager
Rush Truck Center
06.2005 - Current
Diesel Technician
Rush Truck Center
09.1997 - 06.2005
Diploma - Diesel Equipment Technician
Kemptville College
Diploma - Law Enforcement
Seneca College