Esteve Maya
Camarillo,CA
Summary
Results driven Management Professional with extensive experience leading high end luxury retail operations. Expert in driving revenue through a blend of empathetic leadership and operational excellence, evidenced by surpassing 2025 sales projections by $49k within six months and securing an additional $25k growth in Q1 & $15k growth in 2026. Specializing in behavioral upselling and hands on coaching, I cultivate high performance cultures rooted in accountability and mentorship. Committed to fostering deep brand loyalty through anticipatory service and a people first leadership philosophy.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Store Director
Sunglass Hut
Thousand Oaks
05 2025 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Reset store expectations to provide customers an outstanding level of service.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Boosted revenue by $49k within 6 month time span by developing strategies to effectively improve sales and operations.
- secured and additional $25k in revenue for Q1 2026.
- Continued strong into Q2 of 2026 and closed out with a growth of $15k to finish the quarter strong.
- Increased customer retention, averaging a +20% customer comp.
- Units sold have increased by 18% in the past year.
- Continuing to lead team to achieve sales targets through effective coaching and development strategies.
- Developed efficient training methods to enhance product knowledge and customer service skills.
- Monitored daily sales reports to identify trends and adjust strategies accordingly.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Director
J. Crew
Thousand Oaks, CA
12 2022 - 01 2025
- Developed and implemented coaching methods to enhance team performance by addressing individual opportunities for growth.
- Collaborated with the Store Director to create personalized development plans for team members, ensuring progress by the start of the following quarter.
- Recognized by DM and Store director for great leadership and store performance.
- Led the hiring, training, and scheduling of staff.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Mentored and supported management team to create a strong leadership team.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Trained and supervised management team in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns..
Associate Manager
Calvin Klein
Camarillo, CA
11.2022
- Managed daily store operations and employee development.
- Streamlined back-of-house operations to improve the efficiency of the shipment processing system.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Associate Manager/ Store Manager in Training
Rite Aid
Camarillo, CA
01.2021
- Led the hiring and training of all new recruits.
- Ensured compliance with all regulations, including food safety, union guidelines, and health inspections, by conducting regular audits.
- Managed store expenses and ensured budget adherence on both a yearly and monthly basis.
- Partnered with Loss Prevention to implement new anti-theft measures.
- Coordinated with vendors to ensure timely and complete deliveries.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced risk of foodborne illnesses through diligent monitoring and enforcement of proper sanitation practices.
Education
Associate Degrees - Biology, Chemistry, Natural Sciences with Applied Math
Moorpark College
Moorpark, CA06-2015
Skills
- Effective leadership skills
- Skilled in conflict resolution
- Skilled in resource allocation
- Strategic planning
- Visual merchandising
- Operations management
- Customer rapport
- Staff training and development
- Human resources management
- Sales leadership
- Creative vision
- Brand awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Manager
Calvin Klein
11.2022
Associate Manager/ Store Manager in Training
Rite Aid
01.2021
Store Director
Sunglass Hut
05 2025 - Current
Store Director
J. Crew
12 2022 - 01 2025
Associate Degrees - Biology, Chemistry, Natural Sciences with Applied Math
Moorpark College