Steve Narro
Customer Service Representative
Belle Glade,FL
Summary
Adept at transforming customer challenges into loyalty and repeat business, I leveraged active listening and comprehensive product knowledge to elevate customer satisfaction at Comcast, Xfinity. My expertise in call management and Microsoft Excel, coupled with a knack for empathetic service, consistently enhanced team efficiency and client retention.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Comcast, Xfinity
08.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Samsung Service Center
04.2019 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
GED -
Mater International Academy
Miami, FL 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Microsoft Excel
Timeline
Customer Service Representative
Comcast, Xfinity
08.2022 - 11.2024
Customer Service Representative
Samsung Service Center
04.2019 - 01.2022
GED -
Mater International Academy
05.2001 -
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