Steve Pacheco
Orlando,FL
Summary
Health Science graduate with experience in emergency medical services, patient care, and high-level hospitality. Skilled in patient communication, medical documentation, problem-solving, and building strong relationships through compassionate and personalized support. Recognized for professionalism, attention to detail, and providing quality care in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Fine Dining Hospitality Server
Disney World
Orlando, FL
12.2014 - Current
- Resolve guest concerns with empathy, active listening, and effective problem-solving to create positive outcomes and maintain brand standards.
- Maintain extensive knowledge of seasonal menus, ingredients, allergens, wine pairings, and dietary accommodations to provide recommendations and ensure guest satisfaction and safety
- Collaborate with culinary and service teams in a fast-paced environment while maintaining organization, composure, and a high standard of service
Ambulance Operator
Hermosa Beach Fire Department
Hermosa Beach, California
11.2013 - 10.2014
- Completed accurate Patient Care, Reports, documenting assessments, treatments, patient history, and incident details to support continuity of care.
- Provided emergency medical care and patient assessments in a prehospital setting while supporting fire department, emergency response operations.
- Performed patient evaluations, obtained vital signs, assisted with treatments within an EMT scope of practice, and communicated findings to emergency personnel.
- Coordinated with multidisciplinary teams while demonstrating strong communication, attention to detail, and commitment to delivering quality patient-centered care.
Fire Prevention Instrucotor
Fire Prevdention Training
Los Angeles, California
02.2013 - 10.2014
- Delivered emergency preparedness training and facilitated fire and earthquake drills for multidisciplinary healthcare teams across skilled nursing facilities and behavioral health hospitals, ensuring regulatory compliance and staff readiness.
- Partnered with healthcare facility leadership to assess emergency response procedures and provide education on life safety protocols.
Education
Bachelor of Science - Health Sciences
AdventHealth University
Orlando, FL05-2023
Associate of Science - Fire Science
Mt. San Antonio College
Walnut, CA01-2013
Skills
- Patient Relations and Communication
- Problem Resolution
- Cross-Functional Collaboration
- Patient Care Coordination
- Data Entry & Record Accuracy
- Healthcare Documentation
- HIPAA Compliance
- Medical Terminology
Timeline
Fine Dining Hospitality Server
Disney World
12.2014 - Current
Ambulance Operator
Hermosa Beach Fire Department
11.2013 - 10.2014
Fire Prevention Instrucotor
Fire Prevdention Training
02.2013 - 10.2014
Bachelor of Science - Health Sciences
AdventHealth University
Associate of Science - Fire Science
Mt. San Antonio College