Steve Pohlabel
Bristol,WI
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
8
8
years of professional experience
Work History
Sales Representative
Endurance Warranty
Northbrook, Illinois
06.2024 - Current
- Engaged customers to understand their needs and preferences.
- Maintained knowledge of product features and benefits for effective selling.
- Participated in training sessions to develop sales techniques and strategies.
- Followed up with customers to ensure satisfaction and build relationships.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated pricing contracts with customers to maximize profits.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Customer Relations Manager/Finance Manager
Zeigler Automotive Group
Gurnee, Illinois
03.2018 - 01.2024
- Resolved customer complaints by investigating issues and providing solutions promptly.
- Developed and implemented customer relations policies and procedures.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Coached and motivated new employees, driving performance development within team.
- Developed strategies for improving the overall quality of the customer experience.
- Maintained accurate records of customer interactions and transactions.
- Conducted regular performance reviews with team members to ensure quality standards were met.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Education
High School Diploma -
River Ridge High School
Patch Grove, WI05-2003
Skills
- Customer engagement
- Sales strategy
- Negotiation techniques
- Product knowledge
- Market analysis
- Customer relationship management
- Performance tracking
- Team leadership
- Business development
- Effective communication
- Time management
- CRM proficiency
- Systems and software expertise
- Inside and outside sales
- Customer relations
- Sales closing
- Customer needs assessment
- Performance improvement
- Objection handling
- Product and service knowledge
- Sales presentations
- Closing sales
- Sales expertise
- Contract negotiations
Timeline
Sales Representative
Endurance Warranty
06.2024 - Current
Customer Relations Manager/Finance Manager
Zeigler Automotive Group
03.2018 - 01.2024
High School Diploma -
River Ridge High School