Steve Powers
Tacoma
Summary
Dynamic Technical Service Representative at Quanex I.g. Systems, adept at enhancing customer satisfaction through effective technical support and communication skills. Successfully collaborated with engineering teams to boost product reliability, while leveraging project management expertise to streamline processes and resolve complex issues, ensuring timely solutions and improved service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Quanex I.g. Systems
Kent
06.2022 - Current
- Provided technical support by diagnosing product issues and recommending solutions.
- Assisted customers with installation, configuration, and troubleshooting processes.
- Collaborated with engineering teams to improve product reliability and performance.
- Documented customer interactions to ensure timely problem resolution.
- Maintained up-to-date knowledge of industry trends and product developments.
- Responded quickly to customer inquiries, enhancing satisfaction levels.
- Performed remote diagnostics to address complex system issues effectively.
- Created detailed reports on customer service activities for management review.
Education
Bachelor of Arts - Project Management
University of Arizona Global Campus Online
Arizona 05-2025
Skills
- Project management
- Technical support
- Team collaboration
- Communication skills
- Process improvement
- Customer service
Affiliations
Avid golfer and a scratch league bowler
Love to vacation and spend quality time with family and friends
Certification
- Experienced with all ASTM Standards in the fenestration industry.
- Proficient with Miami Dade County hurricane impact testing of windows and doors
Timeline
Technical Service Representative
Quanex I.g. Systems
06.2022 - Current
Bachelor of Arts - Project Management
University of Arizona Global Campus Online
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