Steve Rahimi
Dublin,OH
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Big Sandy Superstores
Dublin, OH
02.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Take at least 90 phone calls a day while assisting in person customers & trouble shooting with online difficulties.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Handled cash management duties, including balancing registers at shift end.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Collaborate with team members to ensure smooth store operations during peak hours.
- Train new cashiers on operational procedures and customer service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Monitor stock levels at checkout stations, restocking as needed to prevent shortages.
Cashier
Shell Gas Station
Columbus, OH
04.2022 - 12.2024
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Executed no less than 300 of transactions while ensuring of memorable experience for customers.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction levels.
- Maintained knowledge of products and promotions to effectively upsell items at checkout.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Monitored inventory levels and restocked merchandise as needed, contributing to store organization and product availability.
- Resolved customer complaints promptly, fostering a positive shopping experience and building loyalty.
- Implemented best practices for cash management procedures, reducing discrepancies in daily cash reports.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cafe Cashier
Kent State University
Kent, OH
02.2018 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Oversee accurate cash drawer and supervised daily financial reconciliations.
- Cashed customers out, cleaned, & maintained the space
- Responsible for ensuring food & beverages are fresh & well stocked.
- Knowledge of inventory & helping customers locate products
- Serve hot & cold food beverages for staff & faculty
- Provided excellent customer service, resolving inquiries & complaints effectively.
- Shelf restock & ensure product availability at all times
Education
Civil Engineering
Columbus State Community College
Columbus, OH05-2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Strong numeracy
- POS system operation
- Conflict resolution
- Quality assurance
Timeline
Customer Service Cashier
Big Sandy Superstores
02.2025 - Current
Cashier
Shell Gas Station
04.2022 - 12.2024
Cafe Cashier
Kent State University
02.2018 - 04.2022
Civil Engineering
Columbus State Community College