Steve Rainey
Franklin,TN
Summary
A dedicated student majoring in Construction Management with a strong work ethic and passion for learning. Bringing valuable experience in customer service from various roles, enhancing the ability to communicate effectively and collaborate efficiently in the work force.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
08.2023 - Current
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Garden Associate
The Home Depot Inc
03.2022 - 08.2023
- Enhanced garden aesthetics by maintaining and pruning plants, shrubs, and trees.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
Customer Service Cashier
Leslie's Pool Supplies
05.2021 - 07.2021
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Drive-Thru Cashier
Culver's Restaurant
06.2018 - 07.2019
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
Education
Bachelor of Science - Construction Management
The University of Tennessee - Chattanooga
Chattanooga, TN05.2026
High School Diploma -
Fred J Page High School
Franklin, TN05.2022
Skills
- Calm and Professional Under Pressure
- Warehousing functions
- Problem-solving abilities
- Relationship Building
- Computer Proficiency
- Prioritization
Timeline
Customer Service Representative
The Home Depot Inc
08.2023 - Current
Garden Associate
The Home Depot Inc
03.2022 - 08.2023
Customer Service Cashier
Leslie's Pool Supplies
05.2021 - 07.2021
Drive-Thru Cashier
Culver's Restaurant
06.2018 - 07.2019
Bachelor of Science - Construction Management
The University of Tennessee - Chattanooga
High School Diploma -
Fred J Page High School
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