Steve Richardson

• Successfully implemented customer pay repairs to our organization. We went from less then $100,000 in annual sales in 2019 to over 1.8 Million so far in 2023.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Hired, trained and supervised team of service staff members to meet business goals.

Managed complete operations of Service and Parts departments for 5 locations. By implementing the 3 P's to our organization. (People, Process and Product) We successfully turned a one location dealership into a national used car super center. Focused on suppling the best after sale experience to our customers by educating them in proper preventive maintenance and necessary service.