Coaching youth sports
Avid Philly sports teams fan
Recreation volleyball
Steve Savage
Burlington
Summary
Goal-oriented manager with distinguished experience in sales in multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
31
31
years of professional experience
Work History
Sales Manager- National Accounts
Miami Distribution
01.2025 - Current
- Developed buying customer base of 100+ retail and distribution businesses from scratch
- Built immediate rapport with retail customers' employees and trained them on new products and effective selling strategies
- Mentoring and coaching team members using a servant leadership, lead by example approach
- Responsible for leading the team at industry trade show booths fostering a fun, positive environment
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented Zoho CRM system for better tracking of leads, improving follow-up processes and communication within the team.
Senior Sales Executive
Gourmet Innovations
02.2016 - 01.2025
- Developed and executed strategic sales plans to drive revenue growth averaging $5 Million in gross sales per year
- Cultivated strong relationships with key clients, enhancing customer loyalty and satisfaction.
- Analyzed market trends to identify new business opportunities and competitive advantages
- Mentored junior sales staff, providing guidance on best practices and client engagement strategies.
- Employed effective problem-solving techniques, increasing client satisfaction and retention
Mortgage Development Officer
Santander Bank
05.2014 - 02.2016
- Responsible for all mortgage origination/closings in region
- Worked with bank partners to maximize and strengthen customer relationship with the bank
- Chosen to pilot new systems/processes and report recommendations to leadership team
- Teamed with Manager to mentor and train new team members
Corporate Account Manager
International SOS Assistance Inc.
10.2008 - 05.2014
- Grew revenue from Fortune 500 accounts such as Facebook, Intel, Nvidia and Target by an average of 115% of annual goals over 5 year period.
- Negotiated annual subscription increases and client training/education of medical, security and consulting services
- Interfaced with both internal and field teams to drive quality improvement and increase client satisfaction
- Maintained 98% renewal/retention rate for over 100 global organizations
Senior Mortgage Consultant
Senior Mortgage Consultant
05.2005 - 10.2008
- Consistently achieved as a top producer of mortgage origination, relationship building and service
- Won the Top Customer Service Award in 2007 for Mid-Atlantic region based on JD Power & Associates surveys
- Earned "stack ranking" in Top 10% nationally amongst 1000 peers in 2006
Mortgage Consultant
PHH/Cendant Mortgage Corporation
09.1996 - 05.2005
- Honed ability to gain rapport over the phone in competitive phone center sales environment
- Helped over 2000 families achieve home ownership for Coldwell Banker and Century 21 Real Estate offices
- Collaborated with real estate agents to streamline transaction processes for clients, including Chicago's #1 producing realtor
Sales Associate/Merchandising Manager
NKS Distributor/Anheuser Busch Distributor
09.1994 - 09.1996
- Managered territory of 75 retail beer/alcohol retail stores
- Helped stores organize their cooler shelves from top to bottom to maximize revenue, and feature higher end product options at eye level
- Trained staff in all 75 stores on proper inventory management and rotation processes using FIFO method, ensuring accurate stock levels and product freshness (at the advent of the "Born On Date" for Bud products)
- Sold customers on and built end-cap and floor displays for special promotions and events
- Placed Point of sale and advertisements in key areas of high customer traffic and visibility
Education
Bachelor of Science - Food Marketing
Saint Joseph's University
Philadelphia, PA05-1994
Skills
- Rapport and relationship building
- Team coaching
- Resolution-oriented
- Servant Leadership/lead by example
- Cross-functional collaboration
- Profit and revenue-generating strategies
- CRM software
- Positive and upbeat
- Beverage industry knowledge
Interests
Timeline
Sales Manager- National Accounts
Miami Distribution
01.2025 - Current
Senior Sales Executive
Gourmet Innovations
02.2016 - 01.2025
Mortgage Development Officer
Santander Bank
05.2014 - 02.2016
Corporate Account Manager
International SOS Assistance Inc.
10.2008 - 05.2014
Senior Mortgage Consultant
Senior Mortgage Consultant
05.2005 - 10.2008
Mortgage Consultant
PHH/Cendant Mortgage Corporation
09.1996 - 05.2005
Sales Associate/Merchandising Manager
NKS Distributor/Anheuser Busch Distributor
09.1994 - 09.1996
Bachelor of Science - Food Marketing
Saint Joseph's University