Steve Shelton
Manor
Summary
Results-oriented Senior Manager with a proven record of exceptional leadership, developing future leaders. Driven, honest, loyal, dependable, committed and driven are just some of the qualities that describe me. I am a teacher as well as a learner, often collaborating with other stakeholders to ensure buy-in and drive results. I have over 15 years of experience providing exceptional customer service and working with independent contractors. I am able and willing to earn any licenses and certificates required for this position. Thank you for reviewing this resume.
Overview
19
19
years of professional experience
Work History
Station Manager
Unifi Aviation
07.2025 - Current
- Manage daily air cargo operations ensuring compliance with safety and regulatory standards, while meeting critical deadlines.
- Manage staff scheduling to optimize resource allocation and improve service efficiency, engagement and employee buy-in.
- Implemented training programs enhancing team performance and customer service skills.
Sr Manager
FedEx
11.2007 - 08.2024
- Oversaw all aspects of package sortation, pickup and delivery facility operations.
- Oversaw safety protocols and initiatives for over 350 employees and contracted drivers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated hiring, firing, and promotions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Addressed customer concerns with professionalism and composure to resolve issues effectively.
- Ensured the safety and well-being of over 350 employees and contracted drivers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built strong relationships with employees to enhance company morale and support retention efforts.
District Manager-Customer Pickup Coordination
FedEx Ground
06.2010 - 06.2012
- Managed centralized pickup coordination facility covering 3 Districts in Ohio, Indiana, Kentucky, Tennessee and Alabama.
- Trained and staffed 18 coordinators, overseeing their onboarding process.
- Worked with sales to secure and onboard new customers, as well as maintain current accounts.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Trained and acted as liaison for Independent Contractors responsible for pickup and delivery of all FedEx Ground packages.
- Gather new sales leads, forwarding to sales for final pricing and contracts.
- Built relationships with customers and community to establish long-term business growth.
Education
Math
University of Tennessee
Knoxville, TNSkills
- Safer workplace mindset
- Organizational development
- Talent development - preparing new leaders
- Problem resolution
- Logistics operations management
- Cross-functional team leadership and collaboration - employees and Independent contractors
- Continuous improvement of goal attainment through process management
- Budget administration
- Strategic planning
- Innovation management - self audits of all processes
- Human resources management
Timeline
Station Manager
Unifi Aviation
07.2025 - Current
District Manager-Customer Pickup Coordination
FedEx Ground
06.2010 - 06.2012
Sr Manager
FedEx
11.2007 - 08.2024
Math
University of Tennessee