Steve Sillner
Hyde Park,NY
Summary
Experienced Property Damage Claims Adjuster with a strong track record in managing claims efficiently both onsite and virtually using visual inspection software from evaluation to settlement. Known for technical proficiency and meticulous attention to detail, ensuring compliance and quality in all processes. Committed to enhancing operations and supporting customer satisfaction through effective remote claims management.
Overview
10
10
years of professional experience
Work History
Property Claims Adjuster
Travelers Insurance
Albany, New York
06.2022 - 03.2026
- Assigned and managed claims daily, ensuring timely contact, inspection, cause of loss determination, scope assessment, coverage analysis, and production of the accurate initial estimate with timely settlement.
- Assessed any complex issues that may arise due to variables like pre-existing or inconstant damage being discovered, building code issues, faulty craftsmanship and explained these implications to the insured.
- Updated estimates based on any additional documentation acquired by technicians or insured and communicated plan for supplemental work.
- Referred red flags from assigned claims to T.I.S., observing interviews, taking statements from appropriate parties, and the investigative resources implemented in the fact finding process to conclusion.
Catastrophe Outside Claim Representative
Travelers Insurance
Minneapolis, Minnesota
07.2023 - 08.2023
- Dispatched for hail event, influx of claims regarding roof damage.
- Conducted roof inspections for all suspected hail damage claims, uploaded and documented findings and presented to homeowner.
- Evaluated all evidence acquired onsite making accurate coverage determination and issuing all parties necessary documentation.
- Concluded estimates onsite, issuing final documents and payment.
Project Manager
SERVPRO of Columbia & Greene Co.
Catskill, New York
07.2020 - 06.2022
- Inspected properties with homeowners, identifying damage and explaining claim process acquiring signatures on work authorizations required to submit estimates to insurance for payment processing.
- Evaluated damage, producing a scope of work that I would later convert to an accurate Xactimate estimate, both for insurance jobs or self pay.
- Initiated jobs onsite with production technicians, ensuring successful completion of agreed upon scope of work, compliance with corporate work and safety standards while overseeing onsite operation.
- Assisted technicians simplify strenuous job tasks by using modern industry applications for tasks like room measurement, content inventory, photo management, and completing work orders.
Project Coordinator
SERVPRO of Western Dutchess
Highland, New York
10.2018 - 07.2020
- Revised production's preliminary estimate to include any additional services required, and all work performed to ensure billing accuracy.
- Satisfied all job audit requirements for corporate national account programs, facilitating timely submission of completed estimate job file.
- Coordinated the communication between clients and adjusters, providing them with job updates and documenting required approvals.
Administrative Coordinator
PuroClean / Paragon Building
Kingston, New York
02.2016 - 09.2017
- Conducting inspections with homeowners, explained mitigation process, collected measurements of affected rooms, and addressed all questions to ensure that the homeowner had a clear understanding of the process.
- Amended both mitigation and reconstruction estimates to restore property to pre-loss condition, often preparing separate estimate for homeowner to include any additional home improvements desired.
- Contributed to onsite and office production, identifying additional work missed on initial inspection, communicated inconsistencies to claim adjuster, and coordinated supplemental estimate planning and revision.
Education
Bachelor of Science - Business Administration
SUNY College At Oswego
Oswego, NY05-2013
Skills
- Customer service
- Project coordination
- Estimate preparation
- Budget reserve forecasting
- Software implementation
- Conversational Spanish
- HOVER measurement software
- HOVER / Xactimate integration process
Timeline
Catastrophe Outside Claim Representative
Travelers Insurance
07.2023 - 08.2023
Property Claims Adjuster
Travelers Insurance
06.2022 - 03.2026
Project Manager
SERVPRO of Columbia & Greene Co.
07.2020 - 06.2022
Project Coordinator
SERVPRO of Western Dutchess
10.2018 - 07.2020
Administrative Coordinator
PuroClean / Paragon Building
02.2016 - 09.2017
Bachelor of Science - Business Administration
SUNY College At Oswego