- Outdoor Recreation
- Golfing
- Camping
- Bike Riding
- Gardening
Steve Smith
Arvada,CO
Summary
Dynamic Aftermarket Regional Sales Manager with a proven track record in driving revenue growth and fostering client relationships. Expertise in strategic planning, territory expansion, and team mentoring to enhance sales performance.
Results-driven sales leader known for cultivating strong customer relationships and delivering exceptional service. Skilled in business development, territory management, and training. Committed to leveraging experience to drive sales initiatives and enhance customer satisfaction.
Regional sales professional prepared to drive growth and foster strong client relationships. Proven track record in sales strategy, territory management, and revenue generation. Skilled in team collaboration, adaptable to changing needs, and focused on achieving results. Strong leadership, communication, and negotiation abilities essential for this role.
Overview
55
55
years of professional experience
Work History
Aftermarket Regional Sales Manager
L&M Radiator, Inc.
Hibbing, MN
05.2008 - 12.2025
- Led regional sales teams to achieve consistent revenue growth and market share expansion.
- Developed and executed strategic sales plans aligned with corporate objectives, enhancing competitive positioning.
- Analyzed market trends and customer feedback to refine product offerings and improve client satisfaction.
- Cultivated relationships with key stakeholders to drive collaboration and identify new business opportunities.
- Established strong relationships with key clients to foster loyalty and repeat business opportunities.
- Led team in achieving sales targets through strategic planning and execution of sales initiatives.
- Mentored and trained new associates to enhance product knowledge and customer service skills.
- Monitored competitor activities to adjust strategies and maintain a competitive edge in the market.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed client rapport for better customer satisfaction and repeat business.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Assisted with new business sales calls and persuaded customers to drive Aftermarket sales.
- Attended industry events and conventions to explain sales opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Organized promotional events and interacted with community to increase sales volume.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
Service Technician, Shop Foreman, Service Manager
Stewart & Stevenson Services
Commerce City, CO
04.1978 - 11.2006
- Diagnosed mechanical issues in equipment to ensure optimal performance and reliability.
- Performed routine maintenance on engines, transmissions, and hydraulic systems for diverse machinery.
- Collaborated with team members to troubleshoot complex technical problems effectively.
- Implemented safety protocols to maintain compliance and protect workforce well-being.
- Trained junior technicians on equipment handling and repair procedures for skill development.
- Streamlined service workflows to enhance efficiency and reduce turnaround time for repairs.
- Evaluated customer feedback to improve service delivery and foster client relationships.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Researched and implemented new technologies and equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Supervised daily operations, ensuring compliance with safety regulations and quality standards.
- Directed workflow management, optimizing resource allocation for maximum efficiency.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements, resulting in reduced downtime and increased productivity.
- Coordinated maintenance schedules, minimizing equipment failures and service interruptions.
- Trained new employees on operational procedures and safety protocols effectively.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of 74 technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
- Streamlined workflow processes by identifying bottlenecks in production and implementing appropriate solutions to alleviate them.
- Continuously updated technical knowledge through attending industry workshops, seminars, and conferences to stay abreast of new trends or advancements in technology relevant to our field of expertise.
- Conducted performance evaluations for team members to identify areas for growth and development.
- Improved customer satisfaction by providing timely and accurate updates on repair status.
- Led development of safety protocols to minimize workplace accidents, significantly improving overall safety.
- Coordinated with suppliers to ensure timely delivery of parts, maintaining optimal inventory levels.
- Streamlined tool management system, ensuring tools were always available when needed.
- Facilitated team meetings to discuss progress and address any issues, fostering collaborative work environment.
- Enhanced team skill levels through regular training sessions and workshops.
- Established mentorship program to support professional development of junior staff.
- Fostered culture of continuous improvement, encouraging innovation and efficiency.
- Implemented energy-saving measures, reducing utility costs.
- Managed project timelines to ensure work was completed on schedule and within budget.
- Oversaw installation of new machinery, enhancing workshop capabilities.
- Optimized workflow by redesigning shop layout for better movement and access.
- Implemented quality control system that significantly reduced number of defective products.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated project workflows for departments.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Implemented policies and standard operating procedures for continuous improvement.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Managed service team, fostering collaboration and enhancing overall performance.
- Developed training programs for staff, improving efficiency and service delivery.
- Implemented process improvements, reducing operational downtime and increasing customer satisfaction.
- Coordinated resources effectively to meet service demands and project timelines.
- Analyzed service metrics to identify trends and drive strategic decision-making.
- Cultivated relationships with clients, addressing concerns and enhancing service quality.
- Led cross-functional meetings to align goals and optimize workflow across departments.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
Service Technician
Hicklin Detroit Diesel
Omaha, NE
05.1975 - 03.1978
- Diagnosed and repaired diesel engines using advanced diagnostic tools and equipment.
- Performed routine maintenance on heavy-duty trucks to ensure optimal performance and reliability.
- Collaborated with team members to troubleshoot complex mechanical issues, enhancing overall service efficiency.
- Worked with diverse types of weather and ground conditions.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Field Service Technician
JD Evans Equipment Company
Omaha, NE
05.1973 - 04.1975
- Diagnosed equipment malfunctions and performed on-site repairs to ensure operational efficiency.
- Conducted routine maintenance checks, enhancing machinery performance and reducing downtime.
- Collaborated with clients to understand service needs and delivered tailored solutions effectively.
- Implemented process improvements that streamlined repair workflows, increasing overall productivity.
- Utilized diagnostic tools and software to troubleshoot issues, ensuring accurate problem resolution.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $90,00
- Maintained company field response vehicle stocked with repair and replacement parts valued over $90,000.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Developed and implemented customized service plans to meet customer needs.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Completed preventive maintenance on machines to enhance production and maintain quality.
General Mechanic
Schildberg Construction Company
Atlantic, IA
05.1971 - 04.1973
- Diagnosed mechanical issues in heavy equipment to ensure operational efficiency.
- Performed routine maintenance on construction machinery, extending equipment lifespan.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Led troubleshooting efforts for complex machinery failures, implementing effective solutions.
Education
Associate of Science - Pontiac Motor Division
GM Training Center
Omaha, NE06-1972
Associate of Science - Automotive Mechanics
Iowa Western Community College
Council Bluffs, IA05-1971
Skills
- Sales leadership
- Customer service
- Strategic planning
- Sales expertise
- Business development and planning
- Territory expansion
- Account management
- Territory management
- Territory growth
- Product knowledge
- Direct sales
- Product expertise
- Training and mentoring
Accomplishments
- Increased sales 20% by developing new marketing initiatives.
- Spearheaded development of OEM Part Number Spread Sheet program.
- Mentor program for 2 sales associates during the Covid-19 outbreak.
- Board Member and past President of the Rocky Mountain Suppliers Group.
Affiliations
Rocky Mountain Master Mechanics/Rocky Mountain Suppliers Group Organizations.
Wyoming Mining Association.
Interests
Timeline
Aftermarket Regional Sales Manager
L&M Radiator, Inc.
05.2008 - 12.2025
Service Technician, Shop Foreman, Service Manager
Stewart & Stevenson Services
04.1978 - 11.2006
Service Technician
Hicklin Detroit Diesel
05.1975 - 03.1978
Field Service Technician
JD Evans Equipment Company
05.1973 - 04.1975
General Mechanic
Schildberg Construction Company
05.1971 - 04.1973
Associate of Science - Pontiac Motor Division
GM Training Center
Associate of Science - Automotive Mechanics
Iowa Western Community College