Steve Swann
Wingate,NC
Summary
Seasoned HVAC Service Manager with seven years of experience leading a team of 14 technicians, achieving four consecutive years of financial growth. Expertise in fostering strong customer relationships(internal/external) and enhancing work environment.
Overview
15
15
years of professional experience
Work History
District Service Manager
EMCOR Services Aircond Corporation
Charlotte, NC
11.2020 - Current
- Championed service contract agreements and billable dollar achievements in the Carolinas during the past timeframe of five years.
- Collaborated in team-oriented selling environment, contributing nearly one million dollars in service contracts over past two years
- Expanded service technician base in Charlotte from 8 to 14
- Contributed to establishment of new Field Supervisor role across entire company footprint.
- Developed client relationships to promote ongoing maintenance contracts.
- Conducted regular site evaluations to assess service quality, safety, and compliance.
- Tasked with tracking and optimizing P&L performance
- Cultivated strong relationships with key stakeholders across organization, including Aircond and EMCOR.
- Collaborated with other departments to develop effective solutions for customers' needs.
- Facilitated training sessions for current employees on product features, use cases, and troubleshooting techniques.
- Contributed to intern program initiation and delivered insights to upper management.
- Conducted performance reviews of service technicians on a regular basis and provided guidance on improvement initiatives as needed.
- Assisted in resolving escalated customer complaints promptly and professionally.
Lead Service Technician
EMCOR Services Aircond Corporation
Charlotte, NC
11.2018 - 11.2020
- Guides new employees in understanding safety policies, coins usage, company policies, and troubleshooting skills
- Assisted management with valuable feedback on employee moral and company improvement ideas.
- Introduced new employee acquisitions
- Facilitated technicians in troubleshooting, quoting repairs, and executing day-to-day operations.
- Build solid partnerships with controls department, sales, new construction, and dispatch
- Worked with sales team on acquiring new jobs and retaining pre existing contracts.
- Responsible for maintaining Aircond's largest customers. I.E. Belk, Simon Properties, and Michelin
- First line of contact when current DSM was out of the office.
Service Technician
EMCOR Services Aircond Corporation
Charlotte, NC
06.2010 - 11.2018
- Provided information to customers regarding repair or service options.
- Dismantled equipment to access, remove, and replace defective parts to maintain operability.
- Gained equipment knowledge and expertise through research and repair experience.
- Experienced in maintaining and troubleshooting Centrifugal Chillers, Screw compressors, Pumps, Motors, Large RTUs and AHUs, Vibration analysis, Building automation, Pneumatic controls, Hot water boilers
- Worked safely since being employed in 2010
- Earned good attendance record and built reputation for being on time and ready to work
- Began as a class II technician and currently listed as class V
Education
High School Diploma -
A.L Brown High School
Kannapolis, NC05.2000
Pfeiffer University
Misenheimer, NCApplied Equipment/Leadership
EMCOR Applied Peer Group
Chicago, IL03-2023
Applied Equipment/Leadership
EMCOR Applied Peer Group
Phoenix, AZ03-2024
Skills
- Motivated
- Loyal
- Efficient
- Team Builder
- Approachable
- Leader
- Critical Thinker
- Microsoft office
- Coins mobile/XOi
- Good at fostering costumer relations
- Coaching and mentorship
- Task delegation
- Respected
Timeline
District Service Manager
EMCOR Services Aircond Corporation
11.2020 - Current
Lead Service Technician
EMCOR Services Aircond Corporation
11.2018 - 11.2020
Service Technician
EMCOR Services Aircond Corporation
06.2010 - 11.2018
High School Diploma -
A.L Brown High School
Pfeiffer University
Applied Equipment/Leadership
EMCOR Applied Peer Group
Applied Equipment/Leadership
EMCOR Applied Peer Group
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