STEVE VELARDI
Phoenix,AZ
Summary
Passionate sports and performing arts enthusiast seeking to turn those passions into a career. 20+ years experience in hospitality/retail/entertainment fields. Strong leadership, organization, and client relation abilities; exceptional work ethic.
Overview
24
24
years of professional experience
Work History
Guest Service Representative
Arizona Diamondbacks
03.2021 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
- Monitored events to identify potential problems and minimize disruptions.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Reviewed tickets for authenticity and applicability to particular event.
Usher
Milwaukee Brewers
02.2021 - Current
- Directed ticket holders to seats and facility locations.
- Provided customer service by selling programs, handling guests' cash and credit cards.
- Provided transportation for guests (via golf cart) to and from parking lot upon request.
Bartender/Barback/Doorman/Coat Check/Entertainer
Marie's Crisis Cafe
07.2012 - 10.2021
- Bar service in one of NYC's famed piano bars, serving customers from all over the globe
- Assisting bartenders by cutting fruit, replenishing stock, washing glassware, and managing trash
- Keeping track of guests coats, bags, and other personal items
- Singing with in house pianist when asked
- Performed deep cleaning tasks and special projects.
- Developed and maintained courteous and effective working relationships.
Bartender
No Quarter
10.2016 - 11.2017
- Serviced high volume bar during peak shift
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
Bartender/Entertainer
Entertainment Cruises
04.2010 - 12.2011
- Service at bars on NYC cruise ships for guests and staff
- Responsible for cash handling and care of guest's credit cards
- Participation in inventory and stocking of liquor and bar supplies
- Performed for guests at appropriate events
Box Office Manager
New York Public Library
09.2007 - 12.2009
- Supervised staff in handling of tickets for special lectures at main branch in Manhattan
- Collaborated with major ticket vendor SmartTix in reservation tracking
- Created and distributed financial and attendance reports
- Acting liaison for coordinating highly specialized VIP and press reservations
Cashier/Stockroom Clerk
Footlight Records
05.2002 - 01.2008
- Managed shipping and receiving of all music media and special collections
- Trained new employees with all facets of the company's history and operations
- Shelved new and returned inventory according to proper storage procedures.
- Distributed items orders via store's website.
- Performed weekly inventory counts to verify stock levels.
- Received incoming merchandise and stored in correct stock locations.
- Greeted customers and directed to requested products.
- Picked and packed order items.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Head Bartender/Server
Montague Street Saloon
06.1999 - 10.2001
- Managed daily and weekly schedule to ensure adequate employee coverage
- Facilitated purchasing and organization of stock and supplies
- Trained service staff on daily and special event hospitality
Education
BFA - Performing Arts
Emerson College
Boston, MA1998
Skills
- Guest relations
- Inventory and supply
- Training and Development
- Customer Service
- Leadership
- Cash/Credit Card Handling
- Verbal and Written Communication
- Detail Oriented
- Issue Resolution
Additional Information
Theatre Director/Actor with 30+ years of experience.
Timeline
Guest Service Representative
Arizona Diamondbacks
03.2021 - Current
Usher
Milwaukee Brewers
02.2021 - Current
Bartender
No Quarter
10.2016 - 11.2017
Bartender/Barback/Doorman/Coat Check/Entertainer
Marie's Crisis Cafe
07.2012 - 10.2021
Bartender/Entertainer
Entertainment Cruises
04.2010 - 12.2011
Box Office Manager
New York Public Library
09.2007 - 12.2009
Cashier/Stockroom Clerk
Footlight Records
05.2002 - 01.2008
Head Bartender/Server
Montague Street Saloon
06.1999 - 10.2001
BFA - Performing Arts
Emerson College
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