STEVE WAGNER
ST JOHNS,MI
Summary
Very hard working person with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Knowledgeable in maintenance, power tools, problem solving. Quick learner.
Overview
23
23
years of professional experience
Work History
PHONE INTAKE
SPARROW MEDICAL SUPPLY
02.2022 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Service Technician
SPARRROW MEDICAL SUPPLY
05.2000 - 02.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Trained new employee
- On call. Carried a pager to trouble shoot or help customers with difficulties with equipment or to switch out faulty equipment.
Education
High School Diploma -
St Johns High School
Saint Johns, MI06.1985
Skills
- Inpatient Treatment
- Patient Confidentiality
- Team Meetings
- Patient Medical Histories
- Service Delivery
- HIPAA Guidelines
- Data Collection and Entry
- Hand Tool Knowledge
- Valid Driver's License
- Equipment Demonstration
- Maintenance and Repair
- Operating Test Equipment
Timeline
PHONE INTAKE
SPARROW MEDICAL SUPPLY
02.2022 - Current
Service Technician
SPARRROW MEDICAL SUPPLY
05.2000 - 02.2022
High School Diploma -
St Johns High School
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