Steve Wagner
South Windsor,CT
Summary
Results-driven IT Director with over 20 years of experience architecting secure, compliant infrastructure and leading enterprise-level technology initiatives.
Proven track record of delivering secure, compliant, and highly available solutions across multi-site environments. Adept at managing cross-functional teams, automating processes, and integrating vendor systems through custom APIs and monitoring frameworks.
Overview
27
27
years of professional experience
Work History
Director of Information Technology
CT Lottery Corporation
01.2012 - Current
- Lead IT operations across three physical sites, ensuring high availability and security of internal systems.
- Architected and deployed clustered Exchange, MSSQL, and file servers in a VMware virtualized environment.
- Replaced aging SAN arrays with SSD-backed systems using a 10GB Cisco backbone.
- Developed Linux bash scripts to automate draw result publishing to ctlottery.org, including file validation and error handling.
- Designed external APIs for third-party vendor access to game data and jackpots.
- Integrated Nagios monitoring with chat, email, and Discord alerts for real-time error escalation.
- Oversaw consumer website refresh, coordinating developers, designers, and senior leadership.
- Built a MySQL/PHP-based reporting system analyzing over 4 billion rows of wager data to support marketing strategy.
- Automated recurring tasks using scripting languages including PHP, bash, Perl, and VBA.
Technical Analyst III
Connecticut Lottery Corporation
01.2005 - 01.2012
- Designed and installed a new network infrastructure at a separate location, including Cisco routers, Linux firewalls, and VPNs.
- Implemented Oracle 10g with real-time backup via DataGuard at the disaster recovery site.
- Migrated core services into a VMware environment, improving redundancy and reducing hardware costs.
- Administered Oracle and MySQL databases, supporting high-tier claims and SQL stored procedures.
- Segregated corporate email from state-run systems through a custom clustered solution.
Contractor – Audit & Systems Integration
Scientific Games Corp
09.2004 - 01.2005
- Developed a company-wide audit framework across 15+ lottery sites post-merger
- Standardized operations through scripting, logging, and error checking
- Created recovery plans and procedures to reduce downtime and penalties
Computer Operations Manager
Scientific Games Corp
10.1998 - 01.2004
- Managed a secure WAN of 3,100 terminals supporting $850M in annual sales.
- Achieved 100% system availability with zero penalized downtime over three years.
- Developed automated reporting tools using Excel, VBA, sed, awk, and PowerBuilder.
- Created Unix shell scripts for sensitive operations with robust error checking.
- Built SQL-based incentive tracking systems, saving over $50K annually.
- Automated EFT banking processes, reducing workload by 20 hours weekly.
Education
No Degree - Electronic Technician - Graduated 1st in Class
New England Technical Institute
New BritainSkills
- IT Infrastructure & Virtualization (VMware, Hyper-V)
- Network Design & Administration (Cisco, Linux Firewalls)
- Systems Integration & Automation (Bash, PHP, Python, VBA)
- Database Management (Oracle, MySQL, MSSQL, Sybase)
- Web Development & API Design
- Team Leadership & Mentoring
- Disaster Recovery & Backup Solutions (Veeam, ShadowProtect, DataGuard)
- Monitoring & Alerting Systems (Nagios)
Timeline
Director of Information Technology
CT Lottery Corporation
01.2012 - Current
Technical Analyst III
Connecticut Lottery Corporation
01.2005 - 01.2012
Contractor – Audit & Systems Integration
Scientific Games Corp
09.2004 - 01.2005
Computer Operations Manager
Scientific Games Corp
10.1998 - 01.2004
No Degree - Electronic Technician - Graduated 1st in Class
New England Technical Institute
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