STEVE WILSON
Macon,Georgia
Summary
Accomplished, results-driven manager with a proven track record in process and product improvement, project management, budgeting, forecasting, lean manufacturing, and strategic planning. Demonstrated ability to enhance company revenue through exceptional leadership and rigorous cost control techniques while consistently maintaining high product quality. Known for operating efficiently and creatively in fast-paced environments, fostering innovation and collaboration among teams. Committed to establishing a foundation for long-term organizational success through effective strategy execution and continuous improvement initiatives.
Overview
24
24
years of professional experience
1
1
Certification
1
1
Language
Work History
Operating Partner
TIDAL WAVE AUTO SPA, INC.
01.2015 - 01.2020
- Responsible for all Operations of the Car Wash.
- Responsible for all Maintenance Issues.
- Responsible for Hiring and/or termination of Employees.
- Responsible for overall customer satisfaction and services offered.
- Was able to achieve multiple corporate milestones at each of the locations.
- While increasing car counts and overall profits at each location.
- Operating Partner at Tidal Wave locations in Milledgeville, Ga. then in McDonough, Ga.
Corporate Identity Manager
OUTBACK STEAKHOUSE, INC./BLOOMIN' BRANDS, INC.
01.1996 - 01.2014
- Boosted company revenue by thousands of dollars with implementation of three-year parts and labor warranty rather than one year on all external signage products.
- Spearheaded safety survey of 600 locations within 30 days to prevent any neon fires and led development of self-contained fireproof neon system as the new standard for all restaurants.
- Directed all phases of signage for new locations and existing locations, including code check, required variances, permitting, final installations, as well as repairs and maintenance of over 1500 existing locations.
- Led planning, budgeting, vendor selection, and quality assurance efforts.
- Managed work of multinational vendors while maintaining performance and quality standards. Defined clear targets and objectives and communicated to all national vendors.
- Monitored timelines and flagged potential issues to be addressed.
- Coordinated design meetings and decisions across internal departments and teams as needed. Assessed vendor products and maintained positive vendor relations.
- Site Development Manager, Site Investigation, 1996-2014
- Initiated site investigation process for identified sites.
- Located local civil engineers/consultants to determine submittal process and schedules.
- Monitored timelines and flagged potential issues to be addressed.
- Coordinated design meetings and decisions across internal departments/teams.
- Maintained scheduling to hit permit dates for turnover to construction.
- Oversaw signage/awnings for all five Blooming Brands Concepts; Outback, Carrabba’s, Bonefish Grill, Fleming’s and Roy’s.
- Obtained code check regarding signage at new sites.
- Completed submittals and processes with municipalities regarding variances.
- Directed permitting process.
Education
No Degree - Business Management
UNIVERSITY OF GEORGIA
Athens, Georgia12-1975
Skills
Operational excellence
Efficiency optimization
Team development
Data-driven decision making
Team bonding
Organizational development
Cost reduction
Due diligence
Training and coaching
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team in the development of Improved Efficiency and Customer Satisfaction.
- Achieved Increased Car Counts and Profits with Retraining of Team for Improved Customer Relations and Improved Efficiency in the Car Wash Experience.
- Personally Dealt With and Resolved All Customer Issues/Complaints.
Certification
Real Estate, State of Florida, 1987
ADDITIONAL EXPERIENCE
- TAMPA BAY WATER SYSTEMS, Tampa, Florida, Part Owner, 1990-1995. Provided water filtration systems for residential as well as commercial.
- BISSETT, MCGRATH & CO., Tampa, Florida, Real Estate Broker, Associate, 1986-1990. Located active buyers and tried to find commercial property to meet criteria.
- TAMPA BAY BUCCANEERS, Tampa, Florida, Player, 1976-1985. Drafted in fifth round in 1976, after playing football at University of Georgia, and was the starting center for the Tampa Bay Bucs for 10 seasons. Ranked as All-NFC and Offensive Co-Captain for 1979 to 1982. Played in NFC Playoffs following the 1979, 1981, and 1982 seasons. Retired from the NFL in January of 1986.
Timeline
Operating Partner
TIDAL WAVE AUTO SPA, INC.
01.2015 - 01.2020
Corporate Identity Manager
OUTBACK STEAKHOUSE, INC./BLOOMIN' BRANDS, INC.
01.1996 - 01.2014
No Degree - Business Management
UNIVERSITY OF GEORGIA