Steve Yowell
O'Fallon,MO
Summary
Results-driven General Manager with over 15 years of experience in the restaurant industry. Known for exceptional customer service and leadership, successfully implementing strategies that improve service quality and team performance. Accomplished General Manager specializing in operational excellence and compliance. Skilled in inventory management and problem-solving, dedicated to creating a positive work environment and ensuring high quality standards in service delivery.
Overview
16
16
years of professional experience
Work History
General Manager
TGI Fridays
St Charles , MO
10.2009 - Current
- Led daily operations to ensure exceptional guest experiences and service quality.
- Managed staff scheduling to optimize labor costs and coverage during peak hours.
- Oversaw inventory management processes to maintain product availability and minimize waste.
- Implemented marketing strategies to promote menu items and enhance brand visibility.
- Trained and mentored team members on customer service standards and operational procedures.
- Collaborated with kitchen staff to ensure food quality met company standards consistently.
- Maintained compliance with health and safety regulations in all restaurant operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Skills
- Operations management
- Staff scheduling
- Inventory management
- Customer relationship management
- Restaurant compliance
- Quality assurance
- Team building
- Effective communication
- Problem solving
- Performance evaluation
- Strategic planning
Timeline
General Manager
TGI Fridays
10.2009 - Current
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