STEVE FRANCK SOHKAMTE FOTSING
Fairfield,OH
Summary
Adept at fostering customer relationships and enhancing satisfaction, I leveraged problem-solving and CRM software expertise at Nokia Networks to secure repeat business. My knack for negotiation and time management streamlined procurement processes at CORLAY CMR, contributing to significant savings and supplier base expansion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Nokia Networks
09.2023 - 01.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Procurement Intern
CORLAY CMR
09.2018 - 05.2019
- Reduced order processing time through effective communication with suppliers and internal departments.
- Contributed to annual savings by negotiating contracts with strategic suppliers.
- Expanded company''s supplier base by researching new vendors, assessing their capabilities, and onboarding qualified partners.
- Conducted market research, identifying potential suppliers for increased competition and better pricing opportunities.
- Monitored inventory levels to prevent stockouts while minimizing excess stock through demand forecasting techniques.
Loan Officer
Acep Cameroun Akwa
06.2017 - 08.2017
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Freelancer Commercial Insurance
SUNU ASSURANCE, Douala
07.2016 - 08.2016
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
Education
Bachelor of Science - Logistics And Supply Chain Management
University of Buea
Buea, Cameroon11-2019
Higher National Diploma (BTS) IN MANAGEMENT - Business, Finance And Management
Ecole Superieur De Gestion
Douala, CMR06-2015
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Ticket management
- Product knowledge
- Sales support
- Appointment scheduling
- Time management
- Verbal and written communication
- Email communication
- Analytical thinking
- Feedback reception
- Stress management
- Email management
- Service ticket management
- Microsoft windows and office
- Support services
- Supply management
Certification
- Driver's License B
- Risk Management
Languages
English
Native or Bilingual
French
Full Professional
Finnish
Limited Working
Timeline
Customer Support Specialist
Nokia Networks
09.2023 - 01.2024
Procurement Intern
CORLAY CMR
09.2018 - 05.2019
Loan Officer
Acep Cameroun Akwa
06.2017 - 08.2017
Freelancer Commercial Insurance
SUNU ASSURANCE, Douala
07.2016 - 08.2016
Bachelor of Science - Logistics And Supply Chain Management
University of Buea
Higher National Diploma (BTS) IN MANAGEMENT - Business, Finance And Management
Ecole Superieur De Gestion
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