STEVE GAMEZ
North Hollywood,CA
Summary
Resourceful and motivated individual with over 20 years of experience in various corporate fields. Excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Los Angeles Unified School District, LAUSD
Los Angeles, California
08.2023 - Current
- Execute lesson plans left by absent teachers across various subjects and grade levels (6 through 12), ensuring continuity in learning objectives.
- Maintain classroom management and discipline to create a conducive learning environment.
- Foster positive relationships with students, staff, and administrators to facilitate effective communication and collaboration.
- Adapt teaching methods and materials to meet the diverse needs of students, including those with special needs or English language learners.
- Provide feedback to regular teachers regarding student behavior, progress, and any concerns observed during the day.
- Participate in professional development opportunities to enhance teaching skills and stay updated on educational best practices.
- Serve as a reliable and flexible resource for the school community, often filling in at short notice and in different classrooms or schools within the district.
Associate Account Manager
Kaiser Permanente
Burbank, CA
11.2008 - 07.2022
- Establish and maintain relationships with decision makers and brokers in order to retain and grow existing business which consists of 45 accounts and 44,000 members
- Full accountability for the strategic management and coordination of assigned accounts
- Facilitate problem solving of customer service issues, review and analyze reports to spot claim trends, review contract and provide feedback, involved with renewal discussions
- Experience KP' program coordinator for the Pasadena and West Los Angeles facilities
- Event coordinator for internal & client engagements
- Target was exceeded in 2012 due to strong relationship with the participating physician and their staff as well as internal Sales and Account Management contacts in various lines of business
- Communicate and guide brokers with implementing new benefit designs and plan administration to improve their relationship with our mutual client.
Account Executive
Countrywide Home Loans
Burbank, CA
01.2006 - 12.2007
- Partner with Account Manger to develop strategic renewal options for target groups that will result in Kaiser Permanente reposition and membership growth
- Lead renewal presentations
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
- Prospected new clientele through networking, cold calling, canvassing and referrals
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Met and interviewed potential clients on a daily basis, negotiated contracts, and established rapport with all clients in order to ensure their commitment for a sale
- Managed multiple accounts and communicated with my loan-processors in order to have loans in pipeline of up to $3.6 million close accurately and efficiently
- Continuous networking with outside companies and third parties to build on existing business and develop a new client base
- Self-motivated and highly productive in both independent and team-based work environments in order to meet quotas, deadlines, and goals
- Managed overall budget of the loan to make it affordable for the client and profitable for the company
- Determined and documented loan conditions and communicated requirements and decisions
- Analyze and evaluate consumer loan applications by reviewing credit, income ratios, property valuation, and reasonability to ensure a sound underwriting decision
- Reviewed and approved underwriting decisions made by co-workers with a lower loan authority to reduce the margin of error
- Loan authority/approval of up to $2,000,000 with ability to grant exceptions
- Consistently exceeded daily and monthly production standards with the use of multi-tasking, adequate time-management, and innovative problem solving skills
- Maintained a high level of customer service and provided brokers with consistent feedback on how to submit complete loan packages with accurate information to ensure their loan closes.
Underwriter
Countrywide Home Loans
Tampa, FL
01.2004 - 01.2006
- Managed overall budget of the loan to make it affordable for the client and profitable for the company
- Determined and documented loan conditions and communicated requirements and decisions
- Analyze and evaluate consumer loan applications by reviewing credit, income ratios, property valuation, and reasonability to ensure a sound underwriting decision
- Reviewed and approved underwriting decisions made by co-workers with a lower loan authority to reduce the margin of error
- Loan authority/approval of up to $2,000,000 with ability to grant exceptions
- Consistently exceeded daily and monthly production standards with the use of multi-tasking, adequate time-management, and innovative problem solving skills
- Maintained a high level of customer service and provided brokers with consistent feedback on how to submit complete loan packages with accurate information to ensure their loan closes.
Education
Bachelor of Science - Marketing
California State University Northridge
Bachelor of Science - Business Management
University of Massachusetts
Skills
- Microsoft Office
- Salesforce
- Process improvements
- macOS/iOS
- Activity Management
- Verbal and Written Communication
- Smartboard Technology
- Video Conferencing
- Adaptable
- Behavior Modeling
Certification
- California Department of Insurance, Health & Life
- CBEST Certification with the Los Angeles Unified School District
- Certified Healthcare Translator - Spanish
Accomplishments
Excellence Award winner for the Los Angeles Metropolitan Service area (2012, 2018, 2020)
Languages
Spanish (fluent and professional)
Timeline
Substitute Teacher
Los Angeles Unified School District, LAUSD
08.2023 - Current
Associate Account Manager
Kaiser Permanente
11.2008 - 07.2022
Account Executive
Countrywide Home Loans
01.2006 - 12.2007
Underwriter
Countrywide Home Loans
01.2004 - 01.2006
Bachelor of Science - Marketing
California State University Northridge
Bachelor of Science - Business Management
University of Massachusetts
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